Brought car in for a checkup before a long trip. Car came out fine bu... read more Brought car in for a checkup before a long trip. Car came out fine but the shop rate is too high. Replace front struts was 1200 and other shops quoted in the 7-800 dollar range. Oh front end alignment was extra? Not at the other shops. Same goes for tire rotation a lot more thst other shops. Over a 150 to replce lug nuts when you already had them off? I got lugnots from Napa for 40 and did that myself. It took 45 minutes but I don't have a lift. Your cost was likely 20$ for the lugs. I can see paying for the nuts but it seems like you are double charging. Charging for a service that should be part of the work. I like the location, people and the service experience, butI can't afford the higher than average rates your shop charges
I was surprised by the marginal level of service and high prices this ... read more I was surprised by the marginal level of service and high prices this last visit, specially: - The Service Agent did not keep me informed at all about the progress of my repair. I had to call in for updates. My one day appointment extended into two with no notification. I even had to call for updates on the second day. - The Technician rotated my tires, however, did not adjust the tire pressures. Hence my front tires have high air pressures and my back tires low air pressures. Not much attention to detail there. - The Service Agent quoted me some additional, expensive work, however, did not write any of it down on my service sheet for my future reference and consideration. - I had to remind the Service Agent to top off my car with DEF as it’s a diesel. Then the charge ended up to be it excess of $61, really - a 5 minute top-off of a relatively inexpensive fluid? I’ve never had such poor service nor high costs in the past at Silver Lake! Can I use Mike (Senior Service Agent) exclusively in the future? Respectfully, I don’t want to work with Mike Schultz in the future if this is the level of service I’ll receive. May I speak with your Manager? Thank you, Dennis Skrajewski 414-308-6848 (Cell)
I come here because the customer service is good. My service has not b... read more I come here because the customer service is good. My service has not been up to par. I recently had tires put on and they were not even aired up to specs. The low tire pressure light came on soon as I left on 24psi. This is not how it should be when you spend your hard earned money. I have came before and my wide tires were put on the front when there staggered tires. I'm getting to the point of not returning for business if it's going to be like this. I know mistakes happen but these are two things that should never happen at a tire shop. Like I said the people are nice but the work needs to be just as high of a priority!
