Everyone I talked to was very personable. I was shocked at the price I paid for a Towmax STR trailer tire. I recognize I was called and quoted a price. Shame on me for not differentiating between the Vanguard and the STR.

Disappointed with last two visits with the my GMC Acadia. I learned too late that I way overpaid for thermostat and oxygen sensor. I think I paid Silver Lake $1,500 for a repair that would be about $600 from nearby competitors. Ridiculous. This week’s experience was similarly frustrating. I spent $700 to find out that I need my transmission and gear shifter replaced. My hunch is that information may cost $200 elsewhere. Your $10K — $12K quote for a refurb transmission is out disconnected from the market that it actually evoked laughter from a nearby competitor. If I opt to replace the transmission, I have a quote for $5,900 all in. This leads me to just shop Silver Lake when I need tires because there is pricing transparency for tires across the market. I feel like like I am now down about $1,400 to Silver Lake and my car still needs repair. Not a good look for the shop. I just assume this quoting strategy is a company directive as I think highly of Austin, Zach, and Mike. All three are great. Thank you for the opportunity to share.

I paid $184 for an incorrect diagnosis. Prices seemed extremely high. You wanted to charge me over $1000 dollars to install an ignition switch and I found the real issue was a bad fuel pump driver module