Ford service near River Falls, WI

Never actually fixed the issues I was experiencing. It seemed as if they recommended something for an issue they really didn't know how to fix, didn't care to research, OR an approach of new brakes just cause it's easy money for them. Ive left them a voicemail and email to return my call to discuss, but they haven't returned my call.

Dropped my vehicle off the night before my appointment for an oil change. The vehicle still wasn't done by the "when needed time." The vehicle was complete right at closing time. The explanation was a bunch of excuses until a different service write came over and explained exactly what happened. Normally wouldn't be an issue for me but I needed my vehicle by a certain time that day. I've been going here for 13+ years so was slightly disappointed by the lack of explanation and inconvenience.

I have been bringing my vehicle there for years to get tires. Never had a problem. Recently when I bought 4 tires and wanted them installed, I was told that there was an issue in removing the rear two and replacing them. There was no problem with the front 2. I was told that the rear two were torqued too tight, and that was the reason why they couldn't be removed. All 4 tires were torqued to the same tightness. So my question is, how could the front 2 be removed, but not the rear? I took it somewhere else, and they had no problem with removing the rear tires. Obviously, the person who was working on it had no idea what they were doing. Needless to say, I will not be bringing my vehicle back for any type of service. You should look closely at the people you have in your service department, and see what the problem is.

We are family owned and operated! Rick has over 20 Years in the business and is a Master Certified Mechanic. Our DAILY SPECIALS include $19.95 Oil Change & Tire Rotation (most vehicles, up to 5 qts) Wheel Alignment $49.95, Also we sell TIRES $5.00 OVER COST!!! We also specialize in Vintage Modifications and Repair.

Did a great job on on my truck! Going to go to Fred for anything I need for my truck and would recommend the same to anyone I know Blake Stanton

Dave helped me with my car a few days before I left for a road trip with some friends. He knew exactly what the problem was when I explained it to him. He fixed it fast and got me back on the road with a safe vehicle. His experience and knowledge is first class. Thanks Dave

I take all of my vehicles to Auto Works. I am 100% satisfied with the quality of work performed by Auto Works. I trust that the job is completed at the highest level of service. Rose and Tom are experts at customer service and always have been friendly, knowledgeable and professional. I highly recommend taking your vehicle to Auto Works. The experience is exceptional. They are the best and set the standard.