Mufflers repair service near Somerset, WI

Overall the work on my vehicle was flawless, but the communication was below standard. I had schedule an appointment for an oil change and for a service check an my rear breaks. I dropped my truck off a day ahead of schedule as requested so they didn't have to wait for the vehicle to arrive to start work. On my appointment day I received an estimate in the afternoon which was great but greatly over estimated. I then called a few hours before the shop closed because I was wondering what the status was. I was told "I was just about to call you, are you okay with the estimate? We have the parts in shop, and would be ready Friday." I agreed and denied some of the other work requested because I didn't feel it was needed and waited till Friday. I expected a phone call when the vehicle was ready. I never received that call. I called them an hour before the shop was closing, I was worried or thought I did something wrong. I was shockingly told "We decided to pull two vehicles ahead of yours due to them having more severe damage. We figured you could pick your vehicle up and drive it this weekend and return it Monday as the work is minor and your vehicle is drivable." After that conversation, I decided to let them keep it because I was so worried about it getting bumped or even worse inadequate service(a rush job) to get it in on Monday. Monday morning I finally got the call that my vehicle was ready. Overall so far the work has held up and no problems. Knowledgeable mechanics that I believe could address and fix any problem you might have with your vehicle. I would say my experience. Stay close to your appointment. Call frequently to make sure the shop is working on your vehicle, and giving updates during your appointment window. To make sure your vehicle is being worked on. It took a week to do an oil change, and replace only the rear breaks/rotors, with all parts in the shop.

My rear end has this knocking I brought it in, they charged me $830.00 to fix “the knocking noise”. The noise didn’t go away and it’s louder now and on the phone they told me the noise had slowed and stopped which was a lie. I was so pissed I didn’t want to take my car until they fixed the issues instead of charging me for them doing nothing… never will be going back there!

I asked them the check out my brakes because they were squeaking and to see if they can figure out why my car sounds rough when it runs. The technicians were honest that the brake pads did not need replacement as they were just rusty. The transmission flush has made a positive difference with the way my car runs and shifts. Overall, excellent experience.

Did a great job on on my truck! Going to go to Fred for anything I need for my truck and would recommend the same to anyone I know Blake Stanton

Dave helped me with my car a few days before I left for a road trip with some friends. He knew exactly what the problem was when I explained it to him. He fixed it fast and got me back on the road with a safe vehicle. His experience and knowledge is first class. Thanks Dave

Did not appreciate the attitude of the workers here. Especially the owner Jim. He was sarcastic and I really felt verbally attacked when I asked him sincere questions. Shocking! Very immature behavior. I do NOT recommend giving them business.

I take all of my vehicles to Auto Works. I am 100% satisfied with the quality of work performed by Auto Works. I trust that the job is completed at the highest level of service. Rose and Tom are experts at customer service and always have been friendly, knowledgeable and professional. I highly recommend taking your vehicle to Auto Works. The experience is exceptional. They are the best and set the standard.