So far so good. Didn't give me the news I wanted to hear but they are ... read more So far so good. Didn't give me the news I wanted to hear but they are being honest and upfront. Their customer service is top notch. Every time I spoke to them, they were always pleasant. I hope to never have the need for their services but if the need arise I'll definitely use them. No doubt giving references too.
Most reviews on Prestige Auto Service in Glendale are favorable, howev... read more Most reviews on Prestige Auto Service in Glendale are favorable, however our experience with them was not. We took our Lexus SUV in for rear brakes (pads and rotars). While driving it home, we immediately notice a noise coming from the rear wheels and brought it back to them the following day. The owner, Scott, took it for a test drive and thought the rear brakes needed to be bled, so I agreed to have them do that (at a cost of coarse). We were still hearing the noise when we got it back. About a week later the noise suddenly began to sound like a freight train (seriously). A mechanic at service garage that I drove by said it sounded like the parking brake, which it turned out was the case. I had to have it towed to Prestige, at 7:45am on a Monday. They finally got it back to us on Wednesday at about 4:00pm. In all, we were without use of our SUV for 7 days-for a brake job. In all fairness, they fastened a shield that was loose under the truck- as a token of apology I suppose. They didn't charge me for fixing what they knew they missed, but I feel he should have gotten to it sooner. Sorry! We won't be back! Rudy (Shorewood)
