Audio and video installation service near Decatur, AL

If I could give zero stars I would. I originally had my car towed to integrity based off a recommendation, unfortunately that was a colossal mistake. I was given assurances that my car would be taken care of in a timely manner, but that wasn’t the case. Keeping me completely in the dark about any progress would be a huge understatement. I had to call anytime I wanted an update. Two weeks later that was still the case. After a week of giving me every excuse known to man as to why my car hadn’t been repaired yet, I decided to cut my losses and get my car and take somewhere else. Upon arriving, the owner asked me to give him one more chance and the car would be ready by Monday because they were going to put in a new fuel pump. Against my better judgment I gave him the benefit of the doubt in hopes that they would rectify the situation and all would be resolved...WRONG!!! Not only did they put in a new fuel pump that didn’t fix the problem, they also, without my consent, ordered a special $300 key that still didn’t fix my car. It was only after I called did they tell me about the key. Because the car still wasn’t fixed, they informed me that they had ordered some sensors (very vague to say the least). Fast forward another frustrating week, to the following Friday, which was just a repeat of the previous week of me having to call to find out any “progress”, etc. and my car is still not fixed. Imagine my frustration! So I call (once again) and I’m connected to a girl, not in service department but in the accounting dept. it was clear to me she wasn’t in the service dept because she was extremely rude and unprofessional. After having asked if I could speak to the owner one last time she gave me the age old excuse that he was in a very important meeting. When I asked if he could call after the meeting she rudely told me that she could not make any promises. So here’s where accounting girl says that she’ll take the key off because SHE had to pay for the locksmith...I just stand in awe that a business named Integrity hasn’t told me the truth once since this nightmare started. Yes I am frustrated, but I just don’t want anybody else to make the same mistake I did by taking their car to these people. You can find more integrity in a democrat than you can at this joke of a repair shop

I bought my sister a new care stereo today. This is to replace the brand new she bought in December here at Sound N Wheels. If you ever need a car radio, DO NOT go to Sound N Wheels--after getting installed, we got home and the rear window defroster didn't work. They claimed to have nothing to do with that. After leaving, Renee discovered the CD player is defective. It gets to the middle of every CD and starts skipping. We took it back and they claimed it works fine for them and it must be the CD's and said one problem was that she was listening to books on CD instead of music CD and they didn't recommend that. DUH--like that makes a difference. After "looking" at it to tell us this, we get home and the blinkers and hazard lights no longer work and had to take it back again. They at least fixed whatever they messed up on that. Filed complaint with the Better Business Bureau and saw someone else had a similar experience. They have not answered the complaint. I guess we just eat that wasted money because they won't do anything and we don't trust them to touch the car anymore and wait to see what else they mess up.