So I'm on my way to Penny Pincher to make my purchase when I drive by ... read more So I'm on my way to Penny Pincher to make my purchase when I drive by NAPA at 28th and Thomas and thought well they have good service and parts so I stop in. The guy quotes me $384 for the part and I ask him to match and I will buy here vs. 2 miles away. First he tells me he has superior parts and there's is not. Then he denies it's a rebuilt just the same... I ask him to check with the manager and he says he's the manager (I just saw his manager come by with a name tag stating Store Manager)... Anyway, he does discount some but not all and I agree to buy his "premium product" until be brings it out... It's the right one but the LED is all scratched up, obviously a rebuilt... This premium product is a terrible rebuilt for $337. Maybe if he was honest and fair his lobby would be as full as Penny Pincher's... I didn't mind paying a little extra; but I certainly mind him lying and trying to mislead me... I shop NAPA in Peoria all the time and I love their service but this dude needs a reality check.
WORST PLACE. THEY BURNED UP MY ECM AND HAVE REFUSED TO REPLACE IT.
Desert Auto Works is a trusted family favorite. My brother-in-law rec... read more Desert Auto Works is a trusted family favorite. My brother-in-law recommended them to my Dad, who recommended them to me. Ownership/management has changed from Ken to Diego and Sergio, and we continue to use them for years now. They are not my sole auto repair source, because I like to have several flavors of mechanic.Desert AutoWorks has a smart, small, business-like flavor. They are not the cheapest, but your car and your phone call do not get lost in a shuffle; they keep you generally well-informed. They are not bozos when it comes to diagnostics. Though they do sometimes make mistakes, they make a sincere effort to take personal responsibility for diagnostics. They don't do unnecessary, dishonest work. They do not pad their recommendations or seek to meet service billings goals like a Midas shop.