So I'm on my way to Penny Pincher to make my purchase when I drive by ... read more So I'm on my way to Penny Pincher to make my purchase when I drive by NAPA at 28th and Thomas and thought well they have good service and parts so I stop in. The guy quotes me $384 for the part and I ask him to match and I will buy here vs. 2 miles away. First he tells me he has superior parts and there's is not. Then he denies it's a rebuilt just the same... I ask him to check with the manager and he says he's the manager (I just saw his manager come by with a name tag stating Store Manager)... Anyway, he does discount some but not all and I agree to buy his "premium product" until be brings it out... It's the right one but the LED is all scratched up, obviously a rebuilt... This premium product is a terrible rebuilt for $337. Maybe if he was honest and fair his lobby would be as full as Penny Pincher's... I didn't mind paying a little extra; but I certainly mind him lying and trying to mislead me... I shop NAPA in Peoria all the time and I love their service but this dude needs a reality check.
drew in the service center is the best advisor I have ever met and I w... read more drew in the service center is the best advisor I have ever met and I work in the business! I have had the pleasure of working with him on my VW beetle a few times. Every job he has done he kept me informed through the whole process and always returned my calls! I drive all the way from Surprise for their customer service alone. I always leave feeling confident in my repairs and satisfied with the price. Thank you Andrew!
WORST PLACE. THEY BURNED UP MY ECM AND HAVE REFUSED TO REPLACE IT.