Bmw service near Chino Hills, CA

FAILURE ON THE RATING - NEGATIVE ON THE STAR CHART! RUN FROM THIS BUSINESS AND THIS OWNER! Miller Automotive at 1966 Placentia Ave. Ste D formally accepted to repair my vehicle with a receipt and that was the only receipt I would ever see. Mark Miller/Owner of Miller Automotive held my car in his possession for months without completion of repairs. He continued to invent further repairs, always charging more Cash to continue, unbelievable with his excuses and additional service fees. Weeks and Months continued to go by while he blatantly refused to complete the repairs. This mechanic should not be in business for his gross negligence, dishonest practices, lack of written receipts, possible thievery of parts and complete lack of service. My car is in worse condition than it was when delivered. His list of excuses are beyond belief.! A complete liar! Don’t believe the reviews in his favor, I did and I was completely taken advantage of. He deals in cash with no receipts knowing there is no paper trail to hold him accountable. I WAS COMPLETELY ROBBED BY THIS BUSINESS AND OWNER / MARK MILLER, WITH NO REGARD FOR PROFESSIONAL PRACTICES OR CONSEQUENCE.

Fast service and clean shop... recommend this shop as best in san bernardino area Issac Coronado

This facility has the most economical, fast and friendly service in town. I have been a customer for several years and will continue to be until they are no longer in business. I have never had any trouble with the services that have been provided. Will recommend this facility to anyone!

First let me say the African american manager I assume never greeted me. We had new tires and two alignments done and less then 6 months later the tire was half bald which obviously indicates the alignment was not done properly. As soon as my husband begin to question and ask about next steps we were immediately told to read our contract and we were basically "dumb" for thinking that should be pointed out. The manager said come back later and I'll do the rotation although you didn't read the contract over and over in an extremely patronizing manner. I have an 08 ml350 in good condition so if the work had been done right we would not need new tires less then 6 months later. More then that this gentleman is basically "yelling" at my husband as if he is not intelligent. My husband is an accountant of high intellect I then informed him not to contract me because we own a business and are aware of how contracts works. At the end of the day we do what is right for the customer not in a manner that demeans or patronized them. He begin to yell louder mock me say " I'm not dealing with you I assume because he did not want to be corrected by a women. This man was extremely unprofessional condescending. Funny thing is when the caucasian women went to get her car he placed her keys in her hands warmly and said have a beautiful holiday. But I did not even get a how are you today. Being in management for 17 years I have never personally experienced reverse racism. Guess there is a first time for everything. Please stay away from this place. If you can't please read your contract and you will be better served if your non black. Good luck and choose wisely.

Great guys and super service.