Brake repair service near Commerce, CA

I am new to the area so I relied on Yelp and Google ratings to help me find Hank's Tire. It's an "old school" place - been in business since the 50's and it is second generation family owned - a gem of a find. They educated me, didn't pressure me and made me and my car much happier. Thank you guys!

You should know a few things about Pep Boys right off the bat. First, they charge about the same as many dealer mechanics. So, you should basically just take the car to the dealer or an upmarket independent who has more reason to care about your car. In addition, you will wait an awful lot for service with such a markup. Again, if one pays a premium, one expects a certain amount of service. The last thing you should know is that they seem to lack an enforced policy with regard to their work. If you walk in, you are just dealing with Mike, and if Mike does not feel like giving you a refund, that is that. My story is that I took my Buick in to have it checked out since I was going to drive it across country. They charged me $485 for a belt and two radiator hoses. This is somewhat of a premium price and I will discuss that is just a minute. I got my car and drove it for a few days (it was repaired on 6/5/2014). The radiator then blew out in Jackson Hole Wyoming (on 6/13/2014). This is pretty far from where I live and it really created a lot of problems for me. The fluid it leaked was green. It turns out that they put regular pro-line coolant and not Dex-Cool as the manufacturer recommends. This is documented in the receipt and I saw it with my own eyes. Did this cause my blow out? It’s hard to say, but if a surgeon leaves a surgical sponge in the patient and they get sepsis, it’s likely they will blame the surgeon. When I brought my receipts and material to Mike Zdralek the service manager, his opinion was that I needed to prove it was their fault. The funny thing was I was extremely polite and was trying not to point any fingers. Even a simple apology would have been nice. Now I’m out $485 for the repairs which had absolutely no effect in preventing what they were intended to do. I brought the car in to prevent a radiator blow out, and they did the job wrong and it blew out … in the middle of nowhere. The extra repair cost me $471 (plus $200 to have the part driven in from Idaho Falls). So I’m out over a thousand dollars now with nothing to show for it. The interesting thing to note is that a whole new radiator at a standard mechanic costs the same as two hoses and a belt from Pep Boys. This gives you an idea of the markup they charge on work. In the future, I will not bring any business to Pep Boys. I hope that the %20 margin they made was worth it. That’s the last they will see of me and the last dollar I will spend with their store.

General auto repair.

I saved $100 on tires by coming here and I'm glad I did. I ordered a set of 4 tires and made the appointment on their website (which included a $20 off promo for booking online) I made the appointment on Sunday and had it scheduled for Tuesday AM as they would have to order them and they wouldn't arrive till Monday afternoon. Monday afternoon I called to confirm my appointment for Tuesday morning and Charlie let me know my tires would arrive in the next hour and that they were available to install now if I was interested. I dropped the car off and 1 hour later I had 4 new tires installed. They even had a nice shine to them. The paperwork was taken care of quickly. Charlie in the office was helpful and courteous. I definitely recommend this place for tires. Dan Ford

I drive back and forth between Northern and Southern California quite a bit. I drive a 2001 Toyota Corolla without AC. Anyone that has ever driven the 3 hour drive down the 5 freeway in the summer knows that's awful without AC. My friend from Huntington Beach recommended d and s and they did a great job. The owner, Steve was very direct, and he showed me the parts he had taken out to let me see exactly what I was paying for. His wife handled my paperwork and was super sweet and cheerful. I would recommend.

They take the time to go over every small detail of the work being done and problems found. They make effort to keep the Costa as low as possible for you, These guys care about doing the best job they can for you. If you need auto work done, this definitely is the go-to place.