Diagnostic services service near Lafayette, CA

I love going to Clayton Valley Auto Service as Jeff and all those who work there are friendly, knowledgeable and do a very good job. When I had a check engine light Jeff's dad told me right off the top that it could be 4 or 5 different things and they would start out with the least expensive until they found out what the trouble was. I'm still driving that van around 5 years later. I really appreciate the great service they give. They are really great for routine maintenance, and wonderful when I have emergencies.

I made the biggest mistake by taking my car to autos international , they have had my car for the last 4 months and everytime i call about the progress the people can not even give me any information and keep telling me that they are working on it. I can not even describe how angry I am with this company, the people are very rude and have no idea what is going on. I always get the same answer , let me check and see whats going on with it. . my god people , I had to go out and buy another car just to get to work thanks to this so called repair shop. I have discoverd by googling Autos international that this repair shop has an excessive amount of complaints and others have or are experiencing the same problems with this shop. I guess I should have did better research before i took it to them. I have had no choice but to get a lawyer now and will be suing this shop for the cost of the repair and my loss of income thanks to their inability to repair my car. DO NOT GET FOOLED PEOPLE, STAY AWAY FROM THIS REPAIR SHOP , THEY ARE FULL OF LIES

Watch out for this shop. The owner, Charlie Qu is a hustler. He does not want me to buy my auto parts at Napa Auto. Charlie said that Napa parts are all made in China. I had my client repair her car to Advanced Auto Service to repair AC. Charlie promised my client heaven and earth. It took 2 weeks for Charlie to fix the car and made everyday promises that it was going to be fixed.

I took my car here for what turned out to be a simple, small electrical issue. Instead, Carlos told me I needed a fuel injection flush - one of those things they upsell you too when you go to an oil change place. Only this one cost over $300! Carlos assured me that the problem was resolved. I ended up stranded at the side of a freeway two miles away. I had to get the car towed at a cost of over $150! The solution was easy, took 10 minutes, and cost me nothing at the place I towed it to. When I called Carlos to tell him I was stranded at the side of the freeway because of his poor workmanship, his attitude was dismissive, condescending, and unhelpful. He proceeded to tell me that he doesn't guarantee that his workmanship will fix the problem. Really? Imagine if your doctor treated you that way. Basically, he took my money and did nothing. I get the feeling that this place once was a good shop, but someone got greedy and dishonest. To be certain, Carlos is a good talker. He seems sincere and knowledgeable. But the emphasis here is on SEEMS.

Straightforward, patient and considerate of my ignorance when it comes to cars. Mostly interacted with Bruce, who was very helpful, but the small interactions I did have with the rest of the staff were just as nice. Reasonable prices and a very professional atmosphere. If you’ve got a Volvo (or Subaru I suppose), this is your place! Anna Nelson

Wow! I never thought in my wildest dream I could find an honest, experienced, and affordable mechanic to work on my car, but I did. Thanks, Jay! My son's car was leaking coolant and I knew that was an issue that had to be addressed immediately. I called several mechanics in Richmond, CA who asked for $95 just to diagnose the car. I stumbled upon Jay on the internet by random luck and I called him. He told me he could come out to my place and inspect the car, but because I live at the University Village he could not work on the car (due to restrictions imposed by the university). However, he said to bring the car to his place and that he would check it and, if possible, fix it that same day. Drove to El Sobrante, met Jay, and in 5 minutes he confirmed what he had already suspected on the phone, the radiator was cracked and leaking. He quoted me the price for the radiator and labor, and to my surprise, it was not an exuberant amount. As a UC Berkeley student I am on a limited budget, but what he had quoted me was manageable. Dropped the car off at 12:30 pm and it was fixed by 3:30 pm. Additionally, he gave me a 30 warranty on the labor and, of course, a 1-year warranty on the radiator. So, if you are a Cal student in need of repair work on your car Jay is your man.

Bob's saved us today: it was a Friday afternoon, the car started doing something wonky (chugging), and they were still open. We called in, dropped by, and were on our way in less than an hour: Bob's replaced the very part that was causing the problem, with their customary smile. These guys are incredibly generous with their time, especially for recurring customers like us, the loyal Volvo types that are willing to endure trips to the service center for the safety and drivability of these great cars. Best Volvo place in Berkeley!

Had my 1999 9-5 Saab radio remarried at this place. They did it quickly and charged a fraction of what others would have. The manager and workers were friendly and knowledgeable. Will be coming back here to get my next big repair done.

My Mercedes 2003 c240. The whole front end was busted. Conrtol arms, bushings, etc. I took it in, and the work was fantastic! My car came back clean, and running smooth! I'll be back for my shocks and hoses my car needs. I'm super happy with the service! Happy I found someone I can trust, and knows my Mercedes. YAY!