Mr. Patrick- funny how we did such a great job on your wife's bike, bu... read more Mr. Patrick- funny how we did such a great job on your wife's bike, but such a terrible job on your bike doesn't that tell you something!
I will never EVER recommend the service department to anyone!! They re... read more I will never EVER recommend the service department to anyone!! They replaced both tires on my Valkrie. They put the WRONG valve stem on my rear tire and let me take my bike without checking for leaks. I rode my bike for about 10 miles to work and it was wobbling all over the freeway. My vale stem was loose and leaking air. I called them and sent the bike back via AAA. The service manager, Andrew called me and told me that they had put the wrong vale stem on my tire and that they would order one and not charge me.Gee thanks! I mean, here I am riding a bike with the tire deflating and his attitude is very cavalier! A week later my bike was ready. Mr. personalty, Andrew, brought my bike out and said "here you go" and then he walked away. The best response I got was a "sorry about that" from the other manager. No offer to compensate me for my troubles at all
My wife’s bike (97 Harley Davidson Dyna Low Rider) needed a new starte... read more My wife’s bike (97 Harley Davidson Dyna Low Rider) needed a new starter. Since the Harley shops don’t work on bikes that are older than 10 years, Horn Cycle came as a great recommendation. So we took her bike in, and they did a good job replacing her starter. Now for my bike (95 Harley Davidson Dyna Low Rider) the rocker box covers were leaking, and I needed a new drive belt. Since they did a good job on my wife’s bike, we took my bike in, ($1585 later). When we went to pick up my bike, the mechanic asked, “have you had problems starting this bike?” “Umm….No” I replied and I took the bike home as it started right up. Well a few days later as I was trying to leave work, the bike wouldn’t start, (and NO it’s NOT the battery) pushed the button numerous times. Called Horn, and Curtis came over, (it’s only a few blocks from work) and the bike started right up. After several days of not starting, we rented a trailer and took it back to horn. They did some work ($60 later) and said it’s fixed. So I went over and brought it home. Next day, same thing wouldn’t start. Renting another trailer taking it back to Horn, they said I needed a new starter ($678 later). A few days after that, wouldn’t start, but now after waiting a few minutes and trying again, it would start. But that didn’t last long, bike still doesn’t start. This was from the period of Sept. 2009-March 2010. And no I still can’t get it started. So now I’ve got an untrustworthy bike that I can’t ride because I can’t get it started. Thanks Horn, I will NEVER go back to Horn.
