Service stations service near Sierra Madre, CA

I purchased a 2003 Mini Cooper from Orange Empire on 7-2006. After a couple of months, the car started acting up at 50-55 mph, it hesitated. I took it to a shop and they couldn’t find the problem. If you’re a Mini Cooper owner, you will understand where I’m coming from. Not any shop can diagnose these vehicles. I kept driving the car, but the problem persisted and I took it back to Orange Empire on the 7th month owning this vehicle. They kept the car for 2 days. They took it to Mini dealership to have it checked. When I got it back, the car was magically running fine again. I drove it without problems for almost a year and then the problem came back. I took it to a nearby shop. They stated that the transmission was the problem. Since then, I have goggled and researched a lot of about this problem. Dealers can get away by flushing, changing the oil and resetting the transmission. I called the dealer again and they refused to do anything about. Their favorite phrase is, you bought it “as-is” and suggested that next time I buy an extended warranty on a used vehicle. They sold me a car that had a bad transmission and they know it, they just don’t like to repair used cars they buy for retail. Instead they make them look presentable for purchase and screw buyers over. Check out their BBB complaints, they always have a comeback for every situation. I put in all my savings into this purchase and got ripped off. No one deserves this, no one! I would have NOT purchase 25k vehicle with a bad transmission. No one in their right mind would. We “consumers” trust that vendors will be honest and sell us decent vehicles. This vehicle was not inspected at all and of course I am no mechanic and couldn’t have possibly known that all this needed to be replaced. The car needs a new transmission, front/rear struts, power steering suction and return hose, marker light bulb and the replacement of the upper engine torque mount. I should have had warned others buyers earlier t

Denis was more than fair, he gave me an incredible deal. I had the same problem a year earlier and was charged around $300, but Denis gave me parts and labor for only $130. Will definitely be returning! -Carissa

Best customer service and auto service ever! I've gone to multiple auto shops from Santa Barbara to Riverside and I had yet to receive the customer service I got here and auto service. The guys are so knowledgeable. It's been a relief to not have to keep receiving false diagnosis on my car. Rick's customer service is impeccable ??. Thanks guys! Sunkissed Honey

The employees here are nice and the prices are excellent. Service is fast and efficient. They do it all too, you can get brakes, oil changes, etc... Jose Ramirez

This place was busy right away this morning when I arrived. Still they were able to squeeze me in. I thought I need a tire patched as it was flat. Ends up it was only a bad valve stem. They switched it out in no time and didn't t even charge. I was pretty surprised and quite speechless. Thanks a lot guys. By much appreciate and you'll be seeing me again when it's time for new tires. John Sheridan

Clean, fast, best price in town.

Within a 2 week period, 3 of my 4 tires had nails and screws found in them. I had to purchase a new tire for the first situation. The following week I had to make another visit for damage done to 2 other tires. They heard about my belief as to why I am experiencing this. Fixed the problem tires and sent me on my way..... NO CHARGE! They made a bad situation into a situation where I could be grateful for something. Thank you so much to the manager of Hermosa Beach American Tire Depot. It meant a lot!! I will be back! Sharon Holkey

I highly recommend this auto shop. Rolando is a very trust worthy person, what ever you car may have be sure that he will fix it. I had crashed my car, and it was pretty messed up. i took it to another mechanic and they told me a lot of parts needed to be replaced, and that it was going to coast me over 8 thousand dollars to fix. So i took it to Rolando and he made my stress go away. the damage was only about 5 thousand, i was relived. I have been coming here for over 3 years. I love this shop, he does an amazing job, and he will never lie to you. Thats one of the things that make nene stand out from the rest. So dont hesitate and go to Nenes auto repair, you will not regret it. P.S his prices are reasonable, if you cant pay right away he will try to work something out wit you. Im a very satisfied costumer, and if Rolando changes locations well i will surely follow.

Jose has been taking care of my precious car for years! He is an honest and very reliable mechanic. Always very respectful and caring towards his customers. All at a reasonable price. It also makes me very happy to be helping a small business who deserves my business. Thank you!!!

I always go back there because they are super professional and their charges are superb. The owner Nick is very very friendly and knowledgeable.

Custom European specializes exclusively in service and repair of Mercedes Benz, BMW, Mini Cooper, Jaguar and Land Rover automobiles. Our goal is to maintain your car to its peak performance levels.Our factory trained technicians use new original manufacturer’s parts and perform all maintenance and repair to meet the manufacturers specifications. Our state of the art shop is equipped with the latest factory diagnostic equipment.Custom European also does extended warranty work. We want to make leaving your car for service easy and convenient. We provide complimentary Mercedes and Jaguar loaner cars to drive while we have your car. For shorter visits, you are welcome to relax in our comfortable waiting room that features free Wi-Fi and satellite Television.The Custom European team has been providing the local community with superior auto service and repair at the same address for over 25 years!Call (714) 894-5767 to make an appointment or visit us at www.customeuropean.com.