I took my '05 Prius in for a battery replacement. The original tractio... read more I took my '05 Prius in for a battery replacement. The original traction battery didn't seem to hold a charge any more. In less than an hour they'd done the job, and the new one seems to be working just fine. But they haven't managed to get a receipt to me yet....
Was told by the work coordinator that she would call to discuss the wo... read more Was told by the work coordinator that she would call to discuss the work deferred from last visit. She did not. Extra work had to be done the following day.
I have only brought our cars in a couple times, but Chuck and his sons... read more I have only brought our cars in a couple times, but Chuck and his sons have been fantastic. They are very knowledgeable and their prices are lower than any other quotes I got on small and major work I had them do. Last spring while I was waiting in the lobby my son, who has type 1 diabetes had very low blood sugar that I couldn’t keep up after using all of our snacks and juice. I took one of their sodas from the lobby cooler and that did the trick, thankfully. I mentioned to Chuck that he had never had soda before because we try to stick with healthier foods- but when it gets dangerously low you grab whatever you can. Today, 4 months since we were in the shop, we had an appointment and he had gone to the store and bought apples, cookies, and water and said he was thinking of my son and wanted to be sure he had options to choose from if he needed anything. These are more than great mechanics, these are friends, and if I could give them more than 5 stars I would!