Oil change service near New Castle, DE

very helpful and accommodating

I have been going here since about 1962 when John and his brothers learned to repair cars from their father. He was very demanding and expected perfection from them. John learned well and always manages to fix my old cars in a proficient and timely manner. He has continued to learn and keep up with new technologies. Like his father he clearly explains what needs to be done and why. He often finds inovative ways to repair my old cars. For example a rear tail light on my 1989 station wagon just needed replacement. Because my tail gate no longer goes down, bolts to hold it in place could only be accessed from the out side by removing paneling. Instead he gained access through a storage compartment. Although I now live in West Chester I continue to go to Shall Martin Garage because of their superior service.

Brought the car there because the brakes are pulsating when depressed. Dropped the car off the night before. They called me in the morning saying they are checking the car. An hour later needs rotors (warped) and the front wheels balanced. They said that was the cause. $550 I said fine. I get there around 1230. The bill was 25 dollars more, no call to advise. Fine I paid. I leave and within 6 minutes call them back to advise the problem persist and now the front brakes are smoking heavy. I bring the car back, I was there 40 minutes without anyone saying a fucking word about what was going on. Unprofessional AF! I asked what the status was, " waiting on parts" did not say what parts. 2 hours later I get my car back. "Should be good now the first rotors I guess were bad" i take the car and the problem still fucking persist. I have to wait to speak to someone AGAIN! $575 dollars for a fucking nightmare. Don't go there!

At Mr. Tire, we offer complete care for your car, truck, SUV or van, including scheduled maintenance, repairs and, of course, tires. Call or visit us today and see the difference for yourself.

This place is reliable, honest, neither slow nor fast, and is economical. It is best to call them during working hours, describe the issue(s), and set an appointment for drop off. They allow you to drop the keys through a mail slot and leave your car if dropping off before they open. They call you if there are issues and when the auto is ready for pick up. They offer great services, at good prices, give decent estimates, and communicate any issues during the process. The only drawback is that Tom is kind of a curmudgeon. He is a very honest and trustworthy person, but is grumpy nine times out of ten. My wife and I have been going to Stephanou's for about seven years or so. They are awesome.

At Mr. Tire, we offer complete care for your car, truck, SUV or van, including scheduled maintenance, repairs and, of course, tires. Call or visit us today and see the difference for yourself.