I sent my son up there today to get his tires checked for a long road ... read more I sent my son up there today to get his tires checked for a long road trip. They were very helpful and there was no charge. I also get my oil change there. And they never charge me for anything. I didn’t need. They are very knowledgeable and very helpful.
I primarily went here for an oil leak repair and oil change. I wanted ... read more I primarily went here for an oil leak repair and oil change. I wanted them to look at and assess "if they could fix" the malfunctioning car passenger side door that wouldn't open from the outside, only opened from the inside until this Midas's shop mechanics ripped off the entire door panel, rendering it completely nonfunctional before even giving me a quote. I clearly stated to the store manager Daniel Stapler, "diagnose it, give me a quote, we'll go from there". Well without warning or a phone call prior, they wrecked the door panel while taking it off for diagnosis and tried to quote me $700 which included the door panel replacement that his shop mechanics broke, door actuator and labor. It felt like they were holding me hostage to fix it, trying every tactic to get a "yes" out of me when I only needed a oil leak repair and oil change. Pathetic and the most frustrating thing is when I picked up the car, they didn't have the decency to put the door back even close to the condition it was in when I left it there, definitely not it's original state, they just put the detached door panel in the backseat like garbage. I know for damn sure it opened from the inside but Daniel suspiciously tried to say that it never did. That's the moment when I realized that some schemes, premeditated sales pressure was clearly going on. The oil leak repair and oil change should have been free of charge since the shop's mechanics totally wrecked the door while taking it off to diagnose it(go figure), to the point of not opening from either side now, to go along with the panel they failed to reattach. Mind boggling car shop. And I looked up actuator replacement and it's just $280-$330. Daniel Stapler tried smooth talking me into paying for what his mechanics broke as well. What's the price of not being able to open the car door at all as the customer? Customer's always right or what
Having an auto repair facility that’s honest, trustworthy and courteou... read more Having an auto repair facility that’s honest, trustworthy and courteous is a breath of fresh air in these days and times, especially if you’ve been watching TV showing all the rip-offs and shoddy work being performed. In contrast, RPM technicians are highly trained, not only mechanically but on the latest computerized technology. Since all autos these days are run by computers, they keep up on the latest diagnostic technology; then apply this new technology to your automobile. Doing this will most likely pinpoint your problem, saving you time and money. If you give them an opportunity I’m sure they will meet your auto repair expectations as they did mine. If not, talk to Tommy the manager, if given the chance, I’m sure he will try his best to make it right. They have 10 locations in Jacksonville, so it’s likely there’s a facility near you. Jim McDaniel
