Oil change service near Cantonment, FL

We took our vehicle in for new rear brakes. My wife was told at the time of the service that we just needed brake pads and the rotors did not need to be turned. Our car's brakes started squealing about a day after the service was performed. I took the vehicle back in and discussed it with the "owner", who stated that they probably needed to turn the rotors. When asked why they didn't suggest that in the first place he didn't have a real good explanation. He said that they would swap the brake pads and "see what happened". He was fairly rude at this point. I left for about a half an hour and then came back that I would just go ahead and have the pads removed by someone else and return them to him for a refund. I thought that this would be an amicable solution since I was not happy with the quality of the work and the fact that he was being considerably ill mannered. He agreed to refund the money for the brake work and I gave him my debit card to refund the money. I then asked what amount he intended on refunding and he stated ... My wife was told at the time of the service that we just needed brake pads and the rotors did not need to be turned. Our car's brakes started squealing about a day after the service was performed. I took the vehicle back in and discussed it with the "owner", who stated that they probably needed to turn the rotors. When asked why they didn't suggest that in the first place he didn't have a real good explanation. He said that they would swap the brake pads and "see what happened". He was fairly rude at this point. I left for about a half an hour and then came back that I would just go ahead and have the pads removed by someone else and return them to him for a refund. I thought that this would be an amicable solution since I was not happy with the quality of the work and the fact that he was being considerably ill mannered. He agreed to refund the money for the brake work and I gave him my debit card to refund the money. I then asked what amou

PB Automotive Service Center is an auto repair shop in Pensacola, FL that has been serving the local community with car maintenance, repairs and service since 1982. We specialize in a broad range of services including automobile air conditioning service, brake service, check engine light repairs and auto tune up service in Pensacola and more. We are also a reliable source for tire service and towing service in Pensacola. We are dedicated to offering the highest quality auto repair services that are competitively priced along with first rate customer service. Whether you are looking for automobile ball joints, muffler shop, brake shop or tire shop in Pensacola, PB Automotive has the quality workmanship and expertise to meet your needs. Let us service your vehicle today. Call for a free estimate!

Excellent Service work every-time.

They did a great job fixing my crown Vic. Fast service and affordable. Josh Davis

DO NOT TRUST THEM! Several years ago the Pep Boys was a great place to go for service. Recently, the management has changed and the focus is obviously on the up-sell. Last week I took my car in for an oil change and tire repair (nail in tire). Three hours later I received a call that the tire could not be repaired and I would need to purchase a new tire ($150+). After I explained that I purchased the tire there and had hazard coverage the manager Kyle replied "Oh I didn't notice." Well it's a good thing I KNEW what I had purchases. Once he checked the computer the cost of the tire dropped to $55. Kyle then informed me that I need a special engine treatment or the car's engine would be damaged during the upcoming cold weather. I explained to Kyle that my finances were limited and he stated that the cost would be $49.00. I asked for more information because I was afraid I was being taken advantage of and after Kyle's explanation I felt that it was a vital service. I said to Kyle "With the tire at $55 and the engine service at $49, my total cost will remain around $100 so I guess I better get the engine taken care of too." When I arrived to pick up the car, Al was very nice and explained that the Engine service was $99, but I explained that Kyle said it was $49. Al called Kyle as Kyle had conveniently left for the day. When Al finished his phone call he stated that Kyle said it was $99. Knowing it was not Al's fault I simply paid my bill which now was nearing $200! Upon arriving home BROKE and disheartened by the downturn in service and management at a place I use to rely on, I told the story to my son. My son (who typically drives this car) went out to the car and came back with a receipt from 3 months ago showing the car had a complete engine inspection and service from Mazda (including a computer report on the engine). I now know NOT to trust Kyle and my local Pep Boys! Sadly, a place I've used since it opened is now off the list of trusted places. Just another stereotypical, take advantage of people repair shop.