Ford service near Lake Alfred, FL

1

Total Car Care, We Fix Everything, Import and American and We are Your Dealership Alternative for Engine, Drivetrain, Suspension, Brakes, Electrical and Air Conditioning Service and Repair.

As always Tuffy Tire & Auto Service provides excellent service

Chris is the best. My wife was stuck in Orlando while moving our son to school there from Destin. Truck was loaded with stuff and it wouldn't crank. Called Chris and he assured me he would handle it and treat us right. I work on a ship and was in port up north so he was in contact over the phone. He stored the truck overnight in the shop to keep our stuff from getting wet due to thunderstorms. He assessed the issue in the morning and found nothing wrong. Truck ran fine for a day. Next day it happened again. Brought it in again at no charge per Chris and still couldn't find an issue. Truck runs fine now. Must have been a particle lodged in the system I assume. Chris was courteous, honest and only charged us for one hour labor plus the usual tax. I would recommend his shop to anyone. He even called the next day to see that my wife made it home. What shop does that anymore? Thank you Chris!

On Friday July 13,2012 I had an appointment to trade in and purchase a new vehicle with Tropical Ford Motor company. Upon arrival I was introduced to a sales man named. I was interested in the new Ford Focus, but ended up not caring for that vehicle. Kader showed me a few other vehicles, but nothing was satisfying for me. The last vehicle Kader showed me was what I thought a 2009 Ford Freestyle because that's what he had told me. We test drove the car it seemed fine when he took it off the lot. I only drove the car 45mph. We returned to the dealer he said he didn't do the numbers and he would have another gentleman by the name of Carlos fill out the paper work. Carlos came to me and said they were going to take my trade in pay it off and I would drive off with the Ford Freestyle. He said I worked out the best deal and I signed off on the papers. When I left the dealer I drove my vehicle on the high way. The high way speed was min. 65 and as I was starting to increase my speed to 55 I started to notice that the vehicle was dragging when I step on the gas and the car started to shake. It continued to do this as I increased to 60. Another thing I noticed was when I back the car up the steering wheel feels hard when starting to turn the wheel it does not glide. It also makes a whistling noise when I turn the wheel as well. When I returned home I was looking over my paper work and I also notice the vehicle was a 2005 instead of a 2009. Immediately the next morning I called Mr. Fall on his cell phone and I didn't get an answer. I tried several times to get in touch with him on his phone left messages for him to call back and he never did. I then decided to call the store up and have them transfer me over to speak with him. The receptionist would place me on hold and then tell me he's busy with a client or in a meeting and he would call me back. She also asked me what was my calling in reference to and I had explained to her my situation. I continued to call Kader up to Mo