We purchased Bob’s Auto Repair in May of 2009 for both its nostalgic atmosphere and the small-town location. While several franchises were also considered, the high-pressure sales quotas and marketing tactics we encountered were exactly the opposite of what we were looking for. The retro atmosphere went right along with our vision to provide service the old-fashioned way–where a customer can deal with the owners directly, and expect honest service and quality work at reasonable prices.

No “upselling!” We do not draw customers in the door with a highly discounted service, only to make up for any loss by selling additional services. It is against our policy to recommend additional services unless a comprehensive vehicle inspection or preventative maintenance advice is requested, or potential safety hazards and other warning signs are present and obvious.