Dodge service near Lakeland, FL

Stopped in the shop by chance 3 years ago and I feel like I never left! Customer service is way beyond what you typically experience at an auto repair shop! They have always been honest with me and never try to sell me stuff I do not need. Prices are competitive and the work performed has been great each time. New owner really understands how to take care of his customers!

I was lied to by a main dealer. They said I needed an expensive repair. These guys were honest. Told me it wasn't necessary. For that I will always be grateful, so they won my business, long term.

Great job very reasonable

TIA Towing does not even deserve one star. Their representative Mary was very rude and I will NEVER do business with this company again. I called around to a few tow companies for pricing for a box truck and TIA had a good price. They quoted $125 over the phone. I let Mary know that I was a business and calling around for tow pricing and she said okay. When I called back to confirm the tow pick up, she reiterated $125 was the charge. There was no mention of anything else. When the tow truck driver arrived, he said the charge was $125 and they now do not accept checks. He then said that I could pay with a credit card but the charge would be $5-$10 more. I said that Mary mentioned nothing of an extra charge nor any mention of not accepting checks, especially since I told her this was a business. When I attempted to call TIA, the phone just rang and rang, then went to voicemail, then rang and rang again for two additional attempts. I was finally able to speak with Mary on the phone on the fourth attempt and she was quite rude and belligerent. I was explaining to her our phone conversation which she said that she remembered and that she would call me back regarding accepting a check. When she called me back four (4) minutes later, she still had a negative attitude and said due to bad checks they could not accept. She then said that she didn't know that $5-$10 would affect me so, so that is what the charge would now be. As I tried to explain to her that this is not the price she told me, she became irate and started to curse me and then hung up the phone on me. I tried to call her back two (2) times and there was no answer. She finally answered on my third try and said that I was giving her attitude and kept talking over me, not listening, and being very rude. She then said that she would take off the five dollars and as she continued with her overtly negative attitude said, "You know what? Forget it. I am not taking the charge off and not taking your credit card. Only cash. How long does my driver need to wait? How many minutes to wait for you to get cash? I am going to charge you for every minute until I get my cash. You need to decide what you are going to do cause I need my money. You call me when you figure it out." And then she proceeded to hang up on me again. As I attempted to call Mary back once again, the phone just rang and rang and she answered the phone on my next second attempt. She was still not listening and hung up on me prior to me even speaking. Their tow truck driver was also very disruptive and disrespectful as well. They did not even want to give me a receipt. I own a business and I would never treat vendors, customers, or any human being with such disdain. I will NEVER utilize their services again. This is not a customer service business. No one else should ever use TIA Towing.

I had a very similar experience as Ed listed above. During the estimate process, everything was discussed and would be taken car of. When I picked up the car, there were still some obvious spots that we not touched and others that didn't look good. They took it to the back and brought it up front 15 minutes later. It looked a little better, but still not what was discussed or expected. Upon being questioned about these items, the staff as well as the owner were overly defensive, condescending, and rude. Over promised and under delivered, very unprofessional atmosphere. Would never go back for any reason.

CONSUMER BEWARE!! On 7/17/23 I took my car in for AC repair, rear suspension, transmission & brake fluid exchange. Although Roger, the owner, agreed to perform the work for a set price. after most of the way done he refused to complete the work without additional payment because he under estimated the cost. Once I informed him I was unwilling to pay any additional money and I expected him to honor the agreement he would not return my vehicle after a week of excuses. My GPS tracking was disconnected after logged in 2:28 am driving. I called the Sheriff’s office to help retrieve my vehicle. I then went straight to the dealer who verified the work they charged me for(radiator replacement) was not the issue with the AC and was unnecessary. The replacement of the rear suspension airbags were installed wrong and damaged. They removed all my engine cover fasteners, removed my community I’d tag from my windshield and left my car filthy. CONSUMER BEWARE!!

Good day, I stopped at the Brandon Olin Mott location on 8.11.2018 at about 9:05 AM for an oil change and an auto inspection. When approaching the front, I was met by an employee who identified himself as ‘Neil’. The manager. He didn’t greet me with a hello but instead, asked – What do you want? I explained that I was in need of an oil change on our 2016 Ford Focus and could leave the car if need be. He quickly explained that he closed at 12:00 PM. He stated that he was way too busy to do an oil change and suggested several other oil change places near the Brandon Olin Mott store. These included Goodyear, Pep Boys, America’s oil change, Firestone and 5-minute oil. I was astonished that not only did he not want to help us – He rattled off 5 competitors. I even restated that I could leave the car if need be. I asked if Olin Mott had so much business that he could / would turn me away? He became agitated, raised his voice and re-stated – “I said I don’t have time to do an oil change – Do you understand”. He stepped rather close to me and I actually felt threatened by him. I asked him to back-off which he didn’t do, so I backed up and retreated to my car. I can’t understand why Olin Mott would even employ such an on-the-edge individual. Do you have so much business that you send customers to the competitors? Rest assured, and thanks to Neil, I will never go to an Olin Mott store again. I did go to one of your competitors that day, Firestone where I was greeted with a smile and had my oil change / car inspection done in about 30 minutes. Have a good Day – Tony Drucker of Brandon, FL

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