Best and honest mechanics I ever had. Been going to them for 15 years... read more Best and honest mechanics I ever had. Been going to them for 15 years now and wouldn't think of going to any other shop.
I would give them negative stars. My Car was towed here they started w... read more I would give them negative stars. My Car was towed here they started working on my car without contacting me. Would not give me the car till I paid them I know stupid me but I needed my car and I was worried they would do more damage to me. They Refused to provide me receipt of any kind no part receipt no work order nothing. When I complained Jack whom works there just tells me I smell nice and make other such comments in the voice of a little girl. My car is not running as well as it was before it had the problem that was suppose to be fixed. I was told by jack it was a new part but he provided no proof to this. Do not trust these people they are as dishonest as they come these are the horror story mechanics just looking for women to rip off. I have never had this type of treatment before but now I know. They will act and treat you as though you are stupid, They will make sexual comments towards you that make your skin crawl to make you just want to leave as soon as you can after you pay them. Any one else out there having the same problem please report them https://www.bbb.org/consumer-complaints/file-a-complaint/get-started They need to be shut down.
FORD OF CLERMONT service dept is run by crooks, liars and theives. I t... read more FORD OF CLERMONT service dept is run by crooks, liars and theives. I took my 2002 Tbird in for servicing as I needed a new battery and I also wanted to get my engine fan coolant reservoir flushed, drained and new fluid put in as I accidentally poured a few ounces of water in it by mistake. The service dept told me that the bearings in the engine fan were shot and that I need to replace the engine fan assembly as well as the coolant reservoir. Parts were $611 for the fan assembly and $122 for the coolant reservoir. Labor was quoted as $800 and they charged me a $90 diagnostic fee as well. I declined to have the fan assembly and coolant reservoir replaced but did have them install the battery which cost $114.99. I had a coupon from FORD for a battery for $84.99 but Ford of Clermont wouldn't honor it. So I paid $114.99 plus $90 for diagnostic tests. I took my tbird to Griffis Autos in Groveland to have them check it out. They did a full diagnostic test on the engine, fan, etc and also visually inspected the fan motor. They said there was no damage to the bearing, fan, motor, etc. They also drained the coolant reservoir as I requested, replaced fluid......total cost $70. I have driven car several hundred miles with no issues of overheating, etc. FORD OF CLERMONT LIED and tried to get me to purchase a fan assemby and reservoir and spend over $1500 on repairs I didn't need. LIARS and THIEVES. DO NOT take your car there....If you have a Ford or a Lincoln go to Griffis auto in Groveland. Honest, ethical and they have all the diagnostic equipment Ford has. The owner was head mechanic at Ford Of Clermont for over 20 yrs. I am in no way affiliated with Griffis but am so thankful to them for saving me a ton of money for repairs I didn't need. As far as Ford of Clermont goes, I will do my best to tell everyone to avoid them like the plague! Jim L. Clermont
