Collision repair service near Longwood, FL

Very, very poor. Would never take another vehicle back there. Never bother to call us and don't return calls. I brought one of our fleet trucks in after a collision 9/10/12. It was all covered under insurance. We were told it was ready 10/22, and it was steering badly to the left. So we took it back the next day. We have since had to take it back three more times since then. When the last repair was completed, they would not release the truck to us without our payment because they had not followed through & contacted the insurance company to add the supplemental repair. Today is 12/6 and we are still not through with them.

My experience was terrible and that is an understatement. The customer service was horrible. I had set up an appointment to have my car fixed a week in advance. They called me the morning of to say that something hadn't been approved through the insurance and that someone would follow up with me later that day. I never heard from anyone. Called the next day, was given a different story that some of the parts were backordered and they were trying to find used parts. I stated I did not want used parts as my car is a 2014. They responded that they weren't sure when they would be able to obtain the parts. And never heard from anyone again. I can see they didn't want my business and that's fine. Took it to the dealer and they fixed it perfectly WITH NEW PARTS THAT WERE NOT BACKORDERED ACCORDING TO THE DEALER.

EXTREMELY HORRIBLE !!! Paint flaking off bumper and they said "that's not our problem call your insurance if you have a problem." Worst boy shop I've ever seen!!! and even worse was customer service!!!

I relocated my family to Orlando from Arizona. Upon arrival our Mercedes was disabled. The guys took great care of us and got us back on the road fast. We are life-long customers.

Open after 3 pm and on weekends by appointment only. Custom paint, fabrication, restorations, airbrushing, motorcycles, auto body, and collision.

We pride ourselves on being the one stop shop for your automotive needs in the Winter Garden Florida area. Our services include Auto Body, Paint Repairs, Generally anything Bumper to Bumper, with Mater ASE Certified Technicians, and so much more. Over 25 years Excellence serving the Repair Industry and are Professionally trained with Superior Skills in Any Make & Model Repairs - whether Diesel Engines, Buses, Vans, Trucks, All Foreign/Domestic Vehicles, Commercial Fleets, Trailers, Campers, Various Transportation Vehicles, we have even done Boats. At Main Street Collision we are as PASSIONATE about your ride as you are!!

I've taken my car to Rachel's for repairs twice now. They do a superb job at repairing damages. However, I've come to discover that they left a mess behind on the inside of my vehicle. When I picked my car up from the shop, I found several smudges of what appeared to be oil or some other kind of thick, sticky fluid left behind on my driver door panel. I also noticed a tiny piece from my gear console had not been put back into place. The big issue is that the day I picked up my vehicle, I discovered that my phone mount had been removed from it's position on my windshield, and was missing altogether. I called and spoke to the front office and was told that I'd be contacted back. A handful of hours later, they took no responsibility for the missing item based on pictures of the car taken before repairs and word of mouth from the person in charge of repairs. Nothing else to it. Make sure you remove all personal items from your vehicle before having it serviced at Rachel's.

It is our goal to provide you with exceptional and unmatched customer service. We specialize in auto body and collision repair to all makes and models, and will work with any insurance company. Our aim is to build a long-term relationship with you and your family based on exceptional service, personal attention, and competitive value. We want to be your auto body shop of choice.