Owners a decent guy(Tom), (mark) was cool too. The issues were the hac... read more Owners a decent guy(Tom), (mark) was cool too. The issues were the hack insurance company located out of state. They took there time paying for repairs and as a result the shop held my wife's car generally for ransom. I learned legally they can't do that and the payment issue was between the shop and the insurance company. Luckily I had a paid rental car so I wasn't pressed. Still I'm disabled and the stress exasperated my illness. Now , the initial repair also was substandard as the bumper popped out when I pushed on it and the hatch sheet metal collapsed in from damage. These two things were serious problems and I had to leave car for another week to repair correctly. However, the final end result was solid. The paint was spot on and the car looks great. 3 stars is generous.
Paul came to my house and basically started immediately. The dent - w... read more Paul came to my house and basically started immediately. The dent - which was actually more of a crease, was from the wheel well to the door. There were some tough areas to fix, but everything looks great now. I would highly recommend using Dent Repair USA. -Sidney
I had a very similar experience as Ed listed above. During the estima... read more I had a very similar experience as Ed listed above. During the estimate process, everything was discussed and would be taken car of. When I picked up the car, there were still some obvious spots that we not touched and others that didn't look good. They took it to the back and brought it up front 15 minutes later. It looked a little better, but still not what was discussed or expected. Upon being questioned about these items, the staff as well as the owner were overly defensive, condescending, and rude. Over promised and under delivered, very unprofessional atmosphere. Would never go back for any reason.
