Had great experience with Guys automotive. They found the best engine ... read more Had great experience with Guys automotive. They found the best engine for my Escalade , Guy personally drove me to work and four days later came back to pick me up, my vehicle has never ran better, Pat Jose and Guy were the greatest, I am recommending Guys automotive to all my family and friends, best repair facility I have been too in Tampa
***PLEASE READ BEFORE YOU BRING YOUR VEHICLE TO GUY'S AUTOMOTIVE ON NE... read more ***PLEASE READ BEFORE YOU BRING YOUR VEHICLE TO GUY'S AUTOMOTIVE ON NEBRASKA AVENUE IN TAMPA*** In March 2020, I brought in my Cadillac CTS to repair a broken heater core and engine thermostat since Guy's estimated quote was around half of the dealership. Following the repair, I immediately noticed scratches on my shift knob but was promised by Pat that she would find a replacement. I also noticed that there was trash and random bolts left in the car and it was much dirtier than when I had dropped it off. The next day my engine light came on and I returned it to Guy's four separate times to try to find the issue. Guy suggested I replace my cam sensors since he couldn't find an issue with the car (a $741 repair in total) but two days after that repair, the check engine light came back on yet again. I finally decided to just bring it to the Ed Morse Cadillac dealership and they easily found the issue (a stretched timing chain that ended up being a $2,500 repair which was not a problem prior to bringing it to Guy's). I was also told that the cover to my high pressure fuel pump sound dampener was missing and there were multiple loose clamps/brackets from the repairs done at Guy's. I contacted Guy's shop to continue to ask about the shift knob replacement for the fifth time and to find the replacement part that had gone missing from their repairs (Pat had been dodging me about the replacement for almost two months at that point). Six weeks later the parts came in and I was beyond shocked to see that they replaced my damaged shift knob with one that was in even worse condition (both faded and scratched). I am still really nervous about what they could have damaged in the engine while putting back the part they lost. After three stressful months, incredibly poor customer service, and over $3,200 spent on either unnecessary work or work to repair the damage Guy's shop did to the car, I can honestly say this is by far the worst experience I've not only had with a mechanic, but with any business period. I would hate to see anyone else treated like this... please avoid this shop at all costs.
Do not go here they will change prices, try to get you to pay over the... read more Do not go here they will change prices, try to get you to pay over the quoted price to correct their shoddy work. I was quoted $220 to put in 2 Catalytic Converters in a 2010 Supercharged Range Rover sport. I ordered my genuine parts from the Land Rover dealership once my parts arrived I scheduled the installation for the next day. When I brought the vehicle in the shop owner offered to source the parts. I told him I’ve already purchased the parts from the dealership. He responded “that is fine” and they began to get started. I waited the estimated 2hr for work to be completed. I stepped out to get get lunch and I received a call from them saying they were having trouble fitting the catalytic converter’s to the manifold pipes. They said the fittings were not the same. I contacted the Land Rover dealership who confirmed the part numbers. They then told me they can take the system back down to correct the spacing and re-fit the catalytic converters for an additional $200 or they can cut the inlet off of the old catalytic converter and attach it to the new catalytic converter because they felt that would make it fit. Dealership advised against this saying altering a part would void the warranty. I asked them to put the vehicle back together that it’s probably best I go to another shop. 5 min late I got my truck back went to leave and it stalled out multiple times. I pulled over and viewed the catalytic converters fittings, both were left completely loose with a 1 in gap. The check engine light, restricted performance light, and low battery light are now on and the truck barely runs. When I returned they kicked me out and refused service after telling me I bought “eBay parts” They also refused to refund payment although they never completed the job properly. I had the vehicle towed to another repair facility immediately. I would stay far away from here if you value your vehicle.
