Brake repair service near Winter Garden, FL

PLEASE READ: I'm not one to normally write bad reviews as I usually just write this type of thing off as a learning experience and move on. But having now had a couple days to think, I just can't ignore the way this business treated me. After getting several recommendations I decided to bring my wife's vehicle here to address an overheating issue. The staff were all very friendly and I dropped the vehicle off feeling hopeful that I would have a better experience here than I'd had at other businesses. I received a call from these guys about 3 hours later where they explained what was causing the issue and how they would repair it. This was further reassuring to me as I knew what the problem was before taking them the vehicle and had even researched what it was likely going to cost to repair. The gentleman I spoke with was very friendly and said he'd even be able to offer me some coupons or discounts off whatever the cost would be. I thought "great, these guys know how to treat customers." We hung up the phone without him actually going over what the cost would be but I figured whatever it was would be reasonable given how minor the repair was. A couple hours later I received another call stating the vehicle was ready and good to go. After a little more friendly banter I told him I'd be down later to pick up the vehicle and before hanging up I asked him what the final bill was. He quoted me for 1.3 hrs. of labor plus parts and again mentioned that the final bill would of course be less with any added discounts he could get me. Mind you, I had already researched the cost of the part he replaced so when he told me the total cost I thought he was surely joking. All the van needed was a heater hose assembly which is available online for as low as $25. As this part is easily removed and replaced, I was a little taken aback by the 1.3 hours he says it took but was floored when he quoted me $589! He responded to my disbelief by again saying he'd be able to lower that with some coupons or other discounts and I hung up wondering what the heck the deal was. When I later went to pick up the vehicle, I took a peek at the initial bill and it wasn't $589, it was $627! They must have known I was about to lose it so they pretended to act as if they didn't know why it was so high and disappeared into the garage to presumably speak with the mechanic. They returned and started typing something on the computer and eventually asked me to come around and look at their screen. They showed me an invoice which was supposed to show their cost for the hose assembly which was $105. They discounted some of the other items and reduced the bill down to a final charge of $398.78. I usually avoid dealerships due to their high labor rates ($130+/hr) and endless maintenance recommendations but I'm quite sure even they wouldn't have charged such a ridiculous amount. I guess I should be happy that instead of paying the $262.57 they originally wanted to charge me for a $25 hose assembly I ended up only paying $145 (after markup)! By avoiding the $130+/hr. labor at the dealership I was fortunate enough to have paid $185.90 at only $143/hr., though once you include the labor they added in for draining whatever was left in the radiator I actually paid them $217.49 for 1.3 hrs. labor. To be fair, they did give me a $6.48 discount on the $14.99 gallon of antifreeze they advertise for $12.74 on their website. Even ignoring the $26 in taxes I still ended up paying about twice as much as I should have by the time I left there. It was in looking over my receipt again that the egregiousness of what transpired hit me. The strategy of overcharging me a ridiculous amount only to get me to accept them still grossly overcharging me worked flawlessly. My brother's a mechanic up north in Michigan and even he was shocked that a corporately owned establishment could be so brazen and figures these guys must work on some type of commission. If you value your money, do yourself a favor and don't lose any to these guys, they'll steal as much from you as you'll let them.

Great work , fixed my problem on time and fair price . Will recommend to everyone.

I had a horrible experience thanks to Mark Roberts. After waiting days to hear if I had been approved for a bank loan, I drove over after specifically telling Mark to have ALL of the paperwork ready. I still ended up wasting an hour because NOTHING was ready. I was then told that they couldn't approve me because they dropped the price by a couple hundred dollars and they needed to get approval from the bank again. Since when does the bank need to re-approve a loan for less money? I left. After two phone calls, I decided to come back since I got a great interest rate. I once again tell him to have everything ready, but he only has 3 pieces of paper ready and he tells me that now we have to wait for someone else to print out the important paperwork that should have been printed already. My mother was upset and they had an argument in the middle of the showroom and Mark called her a "mean person" and told her that I didn't have to buy the car. I don't know how this guy still has a job. Either his boss doesn't know how horrible of a salesman he is or his boss doesn't care. Congratulations Phillips Toyota! You just lost the future business of a 23 year old. Good job Mark (can you sense the sarcasm?)!

All German Motorworks specializes in German, European & Exotic vehicles. We Service, Repair & Maintain BMW, Mercede-Benz, Audi, Porsche, VW Volkswagen, Mini,Land Rover, Fiat Abarth, Jaguar, Volvo, Corvette, Lotus, Shelby. We have Factory Certified mechanics that has worked within the Dealership setting and the Porsche Racing circuit. This experience enhances our ability to problem solve some of the most difficult issues that drivers deal with today without delay. Latest Alignment technology that gives a 4 wheel Alignment that meets your vehicles manufacture specifications. We specialize in suspension set up for street or track applications. We use only OEM products and give each car a 90 point inspection FREE with any service. We want to keep you SAFE! We are Pet Friendly and offer Free Coffee & Snacks and a Concierge Service upon request. Located Opposite AMF Bowling Lanes Leesburg, 8 minutes Brownswood, 15 minutes from The Villages & 35 minutes from Ocala FL.

I was lied to by a main dealer. They said I needed an expensive repair. These guys were honest. Told me it wasn't necessary. For that I will always be grateful, so they won my business, long term.