Auto parts service near Norcross, GA

Scotts Auto Center damaged my transmission in my 2007 dodge ram doing a routine service flush I have had the transmission serviced every 35000 miles from a dodge dealer in Cumming and have never had an issue. I had my truck in at Scotts to have some other repairs done and they recommended doing the flush because the fluid looked a little dirty. they said they would have the truck ready the next afternoon. Dan called at 5:30 pm and said there was a problem with my truck after they did the flush the truck would not move .and that they would have to do a complete rebuild of my transmission at no charge to me. I explained I have a HVAC company to run and a lot of customers to service over the next few days I told Dan I would need a rental so I could continue to run my HVAC company. long story short I spent 3 hours on sat driving 40 miles round trip and unloading my tools and parts and reloading into this rental van. as a result of Scotts damaging my truck I had to pay over time all weekend to my employees to get our customers taken care of. and when it came time to pick up my truck and pay the bill Scotts billed me for the transmission flush. I refused to pay for that part of the repairs and asked to speak to the owner Scott was very un professional about the whole deal. he told me I should be happy they paid for my transmission. I said the same one you messed up ? I went on to explain to him how much money this has cost me and how much of an inconvenience this has been. I was told if I didn't pay for the flush I wasn't getting my truck back. and then the owner Scott himself hung up on me . what kind of a way is that to treat a customer I was more than happy to pay for the other repairs they did. and our family has been customers of Scotts Auto for over 10 years. and Bob that is in charge of the front desk tried to justify it to me as well that they should be paid for the transmission fluid. its funny the transmission fluid costs the same as a transmission flush . BE

5 Service Bays

Select Luxury Service is a new location in which to service your Mercedes-Benz in East Cobb and the surrounding areas of Atlanta. Our facility has been planned out meticulously to give each of our customers an unforgettable service experience, without the necessity of them paying the inflated prices normally charged by traditional dealerships. We have a large, comfortable customer lounge and private offices in which our customers may work while awaiting service on their vehicles to be completed, and a children's playroom, where the little ones can play while their parents watch HDTV or browse the Internet. While you are here, perhaps you'd like to read about the Master Technician who is working on your Mercedes-Benz, and if you'd like to take a tour of our service area, we'll be glad to take you on a brief, guided tour. You'll observe the most advanced Hunter alignment system currently available and equally sophisticated tire changing and wheel balancing equipment, as well as new, spotless equipment and scan tools. You and your vehicle deserve this sort of treatment. Whether your vehicle is older or new, it still represents a major investment on your part and above all, it's the machine that transports you and your family. It deserves the very best possible attention and skilled hands, and that's what we're all about. When work on your Mercedes-Benz has been completed, you will have the opportunity to meet the Master Tech who performed the maintenance and repairs, and you'll be able to ask him any questions pertaining to the services we performed. We want you comfortable with our technicians, which is an integral aspect of our philosophy of transparency. We care about our customers, and it shows. But "seeing is believing," and we invite you to take a minute to stop in and chat with us. Or make an appointment and allow us to show you who we are. You'll also see us at "Caffeine and Octane" and our name will be mentioned often as a sponsor of local schools and their various activities, since our commitment is both to our customers and to the community in which we live.

Been going to Heritage Volkswagen for 5 years and I still carry my Passat there because of the competent technicians and the awesome customer service. Never had any problems of any kind at this dealership. Highly recommended.

Had my windows tinted last year and the drivers side window was pealing up from the bottom, I have a very busy schedule and it was nearly six months later. I thought they would give me a hard time, but rather all I had to do was show my receipt and they took care of it on the spot. GREAT JOB GUYS!!!!! I'll be back for more work