Very customer service oriented shop. Very cordial & polite staff. Ke... read more Very customer service oriented shop. Very cordial & polite staff. Kept me in the loop with all items in the repair. Handled warranty claim in a seamless manner, no paperwork for me to complete, they took care of it all. Repairs corrected both issues. Great job RAA & an excellent shop. Highly recommend RAA. Will return as needed. Mike C. - Downers Grove
I rarely write reviews even when work is bad, but these guys, these g... read more I rarely write reviews even when work is bad, but these guys, these guys just topped the list! so, i was going to take my audi Q7 to my regular mechanic because smoke was coming out of the hood but not overheating. My guy already told me it was because of oil leaking on a hot manifold. But when i went to start it one morning to drive to the mechanic, the battery was totally dead! so i called a tow truck to tow it to my mechanic, and when the tow guy got here, he said he knows my mechanic and its expensive, says he knows a good place and then recommends these twats called Brighton automotive inc! He seemed like a honest guy and i know my regular mechanic kind of overcharges so im like cool, lets take it to these idiots! (But now i realize the tow truck guy is in cohorts with these idiots) If anybody recommends this place to you, say a BIG NO! because thats the trick! im sure he got a kickback. Anyway, we get to Brighton workshop and the old man (i pray he dies in his sleep tonight!) Bill checked it out, fixed the battery (although charged me $700 for new battery and replacement, thats ridiculous already) and then he checked out the main thing, why the car was smoking under the hood and said oh "its an exhaust leak blah blah blah" and he also said "But there is also an oil leak" im like yes i know that, but this smoke coming out the hood, that exactly is causing it? is it the oil leak or the other thing?, he said its the other thing "the turbos, exhaust something something" im like are you sure, he is like ABSOLUTLEY! im like, so if you fix this, the smoking will stop? he says "absolutely! 100% the smoking is not because of the oil leak! i have been working on this cars for many years, trust me , i know!". Im like cool, how much is it to fix, he gives quote of $2,000 im like wtf!!!!! but cool he seemed like a nice guy, old man, funny so im like whatever, fix it, as long has it will stop the smoke from the hood. he again assured me ABSOLUTLY, SMOKING FROM THE HOOD WILL STOP! He then keeps the car for a whole week! a whole week! and today i just went to pick her up and just before reaching home, YOU WONT BELIEVE IT, the smoke comes out of the hood again! like literally 10minutes drive smoke starts coming out (and before i came to pick it up, he said he drove it for 50miles to ensure no more smoking) which was clearly a lie because less than 10mins of driving, car started smoking again! i opened my hood and oil was leaking, clearly its the oil touching the hot manifold that is causing the smoke (like my guy said)! so whatever he fixed for $2,000 has nothing to do with the smoke coming out the hood because its still happening like i didnt just pay 2k for it to be fixed! and he assured it wasnt the oil leak causing the smoke! at this point im not even sure they fixed anything or put any new parts (they quoted me 1k for parts)! im going to be requesting for the parts bought invoice. And the annoying part, when i called to say "yo its smoking again" he was like " thats not possible! i tested it for 50miles, blah blah blah" .... then he starts laughing, this modafuka started laughing on the phone! Bill, you dont know me, you dont know the power of witchcraft, the amount of badluck that will fall on you when when i am done with you spiritually! i feel sorry for you! that 2k i paid you whatever you use it for it will bring back pain to you and your future generation! PLEASE, IF YOU KNOW WHAT IS GOOD FOR YOU AND YOUR POCKET, STAY AWAY FROM KILL BILL AND HIS TEAM! FRAUDULENT , SLOW PEOPLE!
Truly thankful for this establishment today. I was in a bad spot very... read more Truly thankful for this establishment today. I was in a bad spot very close to the end of their business hours and they still helped me although they could've sent me on my way. A special thank you to Rachel & Tommy. You guys are the best! Dion Y