During oil change service mechanic look at many things like brakes, ti... read more During oil change service mechanic look at many things like brakes, tire radiator. And got her items and give the recommendations. A ton did not push me any items to be done immediately and suggested time frames. I enjoyed talking to Mike.
I made a reservation for today at 9:30 am. I dropped off my car, spoke... read more I made a reservation for today at 9:30 am. I dropped off my car, spoke with Dmitri, who told me it will take 1.5 hours. He took my number to call me when its done. I stayed in the neighborhood, so after 2 hours with no phone call, I dropped in to see it's done. It was not done. It was not even moved from where I left. This placed is so unorganized that the individuals I spoke to didn't even know I dropped off the car. So unprofessional. They lost a customer today. ~Michael
I was so lucky to have brought my car for service on Monday. I have ha... read more I was so lucky to have brought my car for service on Monday. I have had so many bad mechanics try to fix my car but Velasquez and Darwin FINALLY got to the root of the problem and fixed my check engine light that was on for months. Other mechanics claimed they fixed the check engine light problem but the didn't. It is NOT easy finding a good, honest mechanic these days. I know I finally found one and can confidentially bring my cars to Velasquez in the future. Darwin also changed the gaskets. I had paid a mechanic to change them a few months ago but apparently didn't. I actually paid to have the purge valve and gaskets changed but they never were. Darwin even showed me the defective parts. Thank you Darwin and Velasquez mechanic shop. Brian 2-9-22