This is now my new "go to" auto service and tire store. Had always use... read more This is now my new "go to" auto service and tire store. Had always used Bluffton Tire but they closed after the business was sold. Today one of my front tires on my Range Rover picked up a nail and I stopped in here to see if they could repair my tire. Was my first visit here but pleased to see Waldo who used to be a service adviser at Bluffton Tire. Waldo said he could get my car in for repair in one hour so instead of waiting I went to lunch and returned in an hour. He took my car right in and had it back to me in about twenty minutes. The nail was short enough that it did not puncture my tire. They checked and adjusted the pressure in all my tires. He said there would be no charge. I would have been happy to pay for the service received and I still would have been extremely happy. They now have a new customer for life. I will have all of my cars serviced here in the future. They even do maintenance services on Range Rovers! Gerry G.
On vacation in Hilton Head, my passenger car window would not close. ... read more On vacation in Hilton Head, my passenger car window would not close. Ugh. I found Beachside which is near the airport. The folks there are unbelievably nice and polite. Problem discovered was fixable in about an hour and I was on my way. While waiting, I heard many conversations between customers and staff. All were very positive. One couple from Canada had a serious issue. After diagnostic test, they were told to bring car back tomorrow to leave all day and they would get a loaner car. There was no charge for diagnostic test. Customer was amazed at this. (I was too.) Frances C.
H & L is a place I feel like I am at home telling them what is wrong a... read more H & L is a place I feel like I am at home telling them what is wrong and they explaine to me what needs to be done just like I was part of the family so I feel I can trust them an I told them at first , give it to me straight and I will let you know what I think straight I like for people to make me feel part of the family and not just some stranger