Retail tire service near Addison, IL

NEW MANAGEMENT - SAME PROBLEMS - 10 yr+ Firestone Lake Zurich customer (no longer, I will go next door from now on) that is completely feed up with this store’s upsell/extortion practices. I am a 57 year old gear-head/electrical engineer. I bought a “lifetime alignment” for my car and over the last few years have had to use this “lifetime” Firestone service a few times. During my ownership of this car I have had failures of both front struts (1 with a leak, 1 with a broken top bearing mount) and both CV axles (1 worn and clicking on turns, and 1 with sliced boot/throwing grease). These repairs THAT I PERFORMED required me to take the car in to have the front end “alignment” checked. On several occasions alignment was “checked” and no adjustment was required. During the last replacement of the passenger CV axle (November) I took the car in and asked that they change the oil, and check the alignment. Several hours later they call me and say that they cannot do the alignment (ever so slightly out) because they cannot loosen the tie rod ends because they are “rusted” in place. They said that unless I paid additional “Shop Fees” for them to loosen the rusted parts, or bought all new parts they could not do the alignment. I was not happy with their solution, told them so, and said I would “loosen” the tie rods for them when I got some time off during the December Holiday and bring it back. It took me 3 minutes per side with a propane torch and penetrating oil to loosen both sides. I again dropped the car off again, and asked for an alignment check. A few hours later they call and their story changes: Now one of my tie rod ends, and one of my control arm ball joints needs to be replaced in order for them to perform an alignment. I asked why they did not see these “alignment stopping problems” in November (no response), and was it possible to see what they were talking about. (The car drives like a DREAM! -no clicks/ticks/squeaks/creaks/pops…NO NOISE …NOTHING!) The mechanic (very nice guy) showed me an almost indiscernible (few 1000ths of an inch) play in each part as he vigorously shook the wheel while up on the rack with me looking, and using his Maglite. I was taken aback. This tiny amount of play is completely normal for a used car (110K) which obeys the natural laws of physics and material properties. A few 1000ths play in NO WAY indicates a part needing immediate replacement, or preventing alignment. FIRESTONE has now “entered” in their computer that an alignment CANNOT happen until these parts are replaced.

Great service. Received discount without coupons. Was picked up when service was done. I felt like I wasn't taken advantage of being a women and the price was fair. Thank You for doing a great job. M VD

Jamal(Store manager) is one the biggest crookes in the automotive industry who takes advantage of unknowing customers .Not only is he very unprofessional but also marking up prices over 5 times what they cost.My mom went there and was charged $4000 dollars for under $2000 in work (had a dealership and 2 independent shops verify this by a second opinion and quote ).Not only that but Jamal charged for parts that were not even changed .When he was confronted on his shady borderline criminal actions he became very belligerent and rude !! Escalated to corporate (bill Gallagher) who I was assured would return the call that day and he took a week to just call back !!with no solution to these obvious issues!! DO NOT I REPEAT DO NOT DO BUSINESS WITH THIS COMPANY !!!

I have been searching for someone to trust with my vehicle and I have found them. Under the incredibly personable approach of store manager, Carlos, I have found them to be thorough, trustworthy, competent, cooperative, warm and friendly. I cannot recommend them more highly and surely recommend their services to others. M. Butterfield

Best overall auto repair in town! family owned great service!!!!!!

The ONLY guys who work on my German autos. Tony Jr. is a class act who will give you the straight-up and a ride to the office if you work nearby. Sure they're a bit more expensive than the Midas shop around the corner, but you certainly get what you pay for...peace of mind!

Drew and team always get the job done in an efficient, professional and friendly way. Kudos to the Pit Shop team!! George Hvostik, MD

Alternator took a dump, found this mechanic shop in Plainfield, IL, near me, towed it in and bam got lucky left 3 hours later. This Plainfield auto repair shop is on top of their game. Thanks for getting me in and back on the road so quick and cost effectively.

I took my car in not knowing what to expect after my daughter had hit a curb hard and also noticing weird noises coming from my fairly newly bought used car. 59 Auto took it right in and fixed it very quickly and it didn't cost nearly as much as I had feared. I was very pleasantly surprised.

Keith’s has been been our go-to automotive needs for the last 15yrs. Keith has been a trust worthy consultant for all car needs.

The are the most professional, reliable and honest people in town. I my many years of dealing with different mechanics and tradesmen alike not one even comes close. Matt and the rest of the staff are friendly, caring and most importantly honest in meeting your needs without overselling or over inflating their prices. I would definitely recommend them over any other people have dealt with. Amir Mesri

Full service auto repair shop servicing all makes and models of cars and light trucks.

I appreciated being spoken to as an intelligent person instead of "a know nothing about cars woman". I liked the updates as you worked on my car & the easy of making an appointment. I have already recommended to the rest of my family to bring their cars to your facility. Angela Ponder

I have high expectations for anyone who works on my vehicles and Rennology was up to the task. They are very professional and completed the work in a timely manner.

I am a 65 year old Grandmother from North Carolina who was traveling with her daughter-in-law to Joliet, Ill. for a wedding on Sept. 6, 2014. A "Low tire pressure" signal showed on her Chevy HHR on the way to the wedding and we were directed to NTB by her uncle - who owns a tire business in Middletown, Ohio. I was advised by the tech that if the tire could be repaired, it would be about $25.00. I waited only a very short time for the evaluation and repair before I was ready to return the wedding festivities. Everyone was so nice and they sent me on my way without charging me anything (Out-of-State courtesy!) Best customer service anyone could ask for...they now have a customer for life. Thank you for training your workers in what is right in customer service. Faye Byrd, Asheboro, NC