My truck had a frozen front caliper. Tech recommended several replacem... read more My truck had a frozen front caliper. Tech recommended several replacement items needed, so I agreed. When I picked up the vehicle, braking distance was dangerously long. Had my brakes re-bled at home to find air in the system, including the abs pump. Also, 1 brake line hose mount is ty-wrapped to the rear axle leaf spring perch, bs drilling out the bolt, that was broken off during this service. This has been a poor experience in service and workmanship.
Made an appointment for 8 am, when I called at 11:30 am, my car had no... read more Made an appointment for 8 am, when I called at 11:30 am, my car had not yet been looked at. I received a message around 2:30 pm with the inspection results. So 6.5 hours after appointment drop off. Tuffy completed oil change, tire rotation and rear brakes just before closing time at 6 pm. There are individual coupons for each service but a $30 cap is applied on discounts per visit. I may make two or three separate appointments next time so that I can use all the coupons. I had to bring the car back the next day due to a loud exhaust type noise. It turned out that the air filter compartment was not reinstalled properly so minor fix but still resulted in a return visit. I like the team at Tuffy and plan to return but some of the above issues should be improved upon.
Excellent customer service. Professional repair. But with the good com... read more Excellent customer service. Professional repair. But with the good comes the bad. The cost of the parts were marked up 100%. I payed over $200 per hub. Cost for parts were less then $100 for 2. Future repairs with Mike’s more mileage will depend on pricing of parts used.
