Engine repair service near Burr Ridge, IL

Keith’s has been been our go-to automotive needs for the last 15yrs. Keith has been a trust worthy consultant for all car needs.

I took my 2002 chevy pickup for an oil change on9/9/14 at that time I was informed needed to replace tie rod end replacements @ a cost of 637.00 which I paid. After paying I return home and on my table I had a 75.00 off any service of 600.00 or more card from Bartels. I call the Oswego store and request the credit and Devin (Manager) did so, as credit to my account. I returned a month later for a brake inspection, and was told by Shawn McDowell I needed everything, brake pads rotors calipers etc.I told him I did not believe that to be true.I took my truck and had my brake job somewhere else which did not require the extensive work as quoted at Bartels. Still having a credit of 75.00 I took my truck for a oil change, upon completion I was asked for a payment of 20.88, I replied take it from the credit I have .I was told by Shawn McDowell You can't use it for that! By this time I realized I had no other form of payment with me, at that time I said I would run home and get it, mind you I live less than 1 mile away, then I'm told we can't let you take the truck. By this time I am fuming. I then have to call my husband who is very ill with fatal cancer and in a hospice bed because he cannot get up without assistance, and ask for our credit card number. As I am leaving Shawn smiles and says the general manager will be in on Monday. Monday comes I talk with Devin, made him aware of the situation and DEMANDED my 75.00. I also asked for the owners contact information,I was given the number to another location. I have been a customer for over 10 years. I will NEVER return there again. WORD TO THE WISE! WHO NEEDS CUSTOMER SERVICE LIKE THIS.

Auto repair and maintenance

Real Autohaus Automotive is proud to be the premiere automotive service facility in the Chicagoland area. Since our beginning in 2006, honesty in what we say and integrity in what we do has always been our core values here at Real Autohaus. We have many years of experience helping all types of customers, whether car experts or casual owners, assess their specific vehicle needs. Our dedication to customer satisfaction allow us to provide excellent auto maintenance and auto repair. We opened a second location in Arlington heights illinois to be the auto repair shop near you and provide services closer to your home. Real Autohaus Automotive can handle all of your auto repair shop services including: Complete Computer Diagnostics Complete Safety Analysis Drivability Problems Tune-ups Oil Changes Tires Brake repair specialists Mufflers and Exhaust Systems Steering and Suspensions Alignments Fuel System Services Coolant Systems Emission Repair Facility Air Conditioning Service Electrical Systems Fleet Maintenance Engine Work Coding and Programmin