Bartels Auto Clinic II
·
24 hrs
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About us
Services offered
Auto Repair,
Brake Repair,
Engine Repair,
Makes this shop works with
Chevrolet,
Ford,
Honda,
Business hours
Monday
Open
Tuesday
Open
Payment options
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Owner
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Reviews
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Overall rating
Overall rating based on 2 reviews
2 reviews for Bartels Auto Clinic II
Anonymous
·
March 16, 2015 at 5:07 PM
3/14/15
I took my 2002 chevy pickup for an oil change on9/9/14 at that time I was informed needed to replace tie rod end replacements @ a cost of 637.00 which I paid. After paying I return home and on my table I had a 75.00 off any service of 600.00 or more card from Bartels. I call the Oswego store and request the credit and Devin (Manager) did so, as credit to my account. I returned a month later for a brake inspection, and was told by Shawn McDowell I needed everything, brake pads rotors calipers etc.I told him I did not believe that to be true.I took my truck and had my brake job somewhere else which did not require the extensive work as quoted at Bartels. Still having a credit of 75.00 I took my truck for a oil change, upon completion I was asked for a payment of 20.88, I replied take it from the credit I have .I was told by Shawn McDowell You can't use it for that! By this time I realized I had no other form of payment with me, at that time I said I would run home and get it, mind you I live less than 1 mile away, then I'm told we can't let you take the truck. By this time I am fuming. I then have to call my husband who is very ill with fatal cancer and in a hospice bed because he cannot get up without assistance, and ask for our credit card number. As I am leaving Shawn smiles and says the general manager will be in on Monday. Monday comes I talk with Devin, made him aware of the situation and DEMANDED my 75.00. I also asked for the owners contact information,I was given the number to another location. I have been a customer for over 10 years. I will NEVER return there again. WORD TO THE WISE! WHO NEEDS CUSTOMER SERVICE LIKE THIS.
Anonymous
·
June 16, 2014 at 6:55 PM
Failed Emission
I had my wife and son bring in two vehicles that failed emissions testing. A 2006 Dodge Durango and a 2001 Dodge Conversion van. I gave instruction to repair only the items identified at the emissions Test Station. To make a long story short they did a complete diagnostic on both vehicles...which they said was mandatory ( at a cost of $ 149.00 each )only to identify the same items with the exception of telling us that the powere control module was defective and in need of replacement. This would be at a cost of 731.89 which did not include the $ 149.00 for the diagnostic. I did not allow them to do the work , but rather took it to the dealer to run a complete diagnostic test. There was absolutely nothing wrong with this component. I spoke with Shawn ( a Manager there ) and he offered me $50.00 and an apology. I informed him that I should be entitled to the cost of the diagnostic ( which by the way they list as recommended on their receipt. Shawn said the he would didcusss with the General Manager and call me back. I never heard from him. Although I ended up paying over $200.00 dollars to have a simple hose replaced on my Van, I was able to prevent them from charging me another $ 731.89 for repairs that were not required. I WOULD NEVER RECCOMEND USING BARTELS AUTO CLINIC AND ESPECIALLY NOT HAVING YOUR WIFE OR TEEN TAKE THE VEHICLE IN. If not for my wife calling me..... I would have spent hundreds of dollars needlessly. Take heed and do your homework, although a person seems nice, doesnt mean they wont take advantage of you. PLEASE BEWARE !!!!!!!!