Brake repair service near Deerfield, IL

Doc Able’s was established in 1991 and has been serving Evanston and the surrounding areas for 24 years. My wife and I recently purchased (12/2014) Doc Able's and want to earn our neighbor's trust everyday by providing excellent service at a reasonable price. Our new team is looking forward to serving you more efficiently. We expect this change of ownership will positively impact your needs. If you have any questions, or would like to make an appointment to service your vehicle, please contact our shop at (847) 475-3600.

NEW MANAGEMENT - SAME PROBLEMS - 10 yr+ Firestone Lake Zurich customer (no longer, I will go next door from now on) that is completely feed up with this store’s upsell/extortion practices. I am a 57 year old gear-head/electrical engineer. I bought a “lifetime alignment” for my car and over the last few years have had to use this “lifetime” Firestone service a few times. During my ownership of this car I have had failures of both front struts (1 with a leak, 1 with a broken top bearing mount) and both CV axles (1 worn and clicking on turns, and 1 with sliced boot/throwing grease). These repairs THAT I PERFORMED required me to take the car in to have the front end “alignment” checked. On several occasions alignment was “checked” and no adjustment was required. During the last replacement of the passenger CV axle (November) I took the car in and asked that they change the oil, and check the alignment. Several hours later they call me and say that they cannot do the alignment (ever so slightly out) because they cannot loosen the tie rod ends because they are “rusted” in place. They said that unless I paid additional “Shop Fees” for them to loosen the rusted parts, or bought all new parts they could not do the alignment. I was not happy with their solution, told them so, and said I would “loosen” the tie rods for them when I got some time off during the December Holiday and bring it back. It took me 3 minutes per side with a propane torch and penetrating oil to loosen both sides. I again dropped the car off again, and asked for an alignment check. A few hours later they call and their story changes: Now one of my tie rod ends, and one of my control arm ball joints needs to be replaced in order for them to perform an alignment. I asked why they did not see these “alignment stopping problems” in November (no response), and was it possible to see what they were talking about. (The car drives like a DREAM! -no clicks/ticks/squeaks/creaks/pops…NO NOISE …NOTHING!) The mechanic (very nice guy) showed me an almost indiscernible (few 1000ths of an inch) play in each part as he vigorously shook the wheel while up on the rack with me looking, and using his Maglite. I was taken aback. This tiny amount of play is completely normal for a used car (110K) which obeys the natural laws of physics and material properties. A few 1000ths play in NO WAY indicates a part needing immediate replacement, or preventing alignment. FIRESTONE has now “entered” in their computer that an alignment CANNOT happen until these parts are replaced.

I stopped at the place to check loud noise seemingly coming from my tires, but after a "dedicated" checkup i was given a quote for 960$. The Problem was both my front wheel bearings, they said. The price of each bearing without the labor was over 300, the guy told me. I took the car elsewhere and they fixed it for 250$ with labor. Apparently it was left rear bearing that was wrong, not the two front ones as they told me in Cassidy Tire and service. I replaced my rear bearing and the car is running like new. IF there was a place to upload pictures i would upload the quote i got from Cassidy Tire and Service and the place that i actually fixed my car in. How can a licensed mechanic tell me two of my front wheel bearings are bad, when actually it was a rear ? I'm so glad i didn't fix my car there and i advising everyone i know to do the same