Audi service near Glenview, IL

Awful place. I brought my car there because the front driver's side wheel was making a scraping sound. The owner Bill went on a ride with me so he could hear the sound, which he did and had an idea of what it could be. I brought the car back during my scheduled time, which after waiting for about 4 hours after I dropped it off that they can't figure out what is wrong with it, saying there seems to be nothing wrong with the "rear: tires. They spent 4 hours looking at the wrong end of the car. I told them and the owner knew that it was the front driver side. After 3 more hours after the phone call I go there to see what is going on to find my car outside, not even being looked at. And no phone call giving me any more information on it. The girl at the front desk said it "must be my brakes" and I should get a certain kind to fix the issues. The brakes are BRAND NEW CERAMIC BRAKES, not cheap metallic ones. It's not the brakes. Then she said it must be the rotors because they had some wear on them. Please you have no idea what it is and the owner decided to go home a few hours after they opened. Poor Communication. Lastly, I took my car home to find grease all over the driver side interior door and a large scratch right in the doorway (freshly scratched). The grease has been a pain to get off and the scratch is down to the metal. I have photos to post as well. POOR SERVICE.

I was stranded 50 miles from home and got my car towed here, I was a little nervous not knowing anything about the shop or the area. John was very nice and assured me that they would find out what was wrong, I wondered at what cost..The car was looked at and the cost was very reasonable, being a woman I was concerned they were going to try and overcharge me because I had no other option but to go there. Even though I live so far away I would definitely bring my car here again for service, a nice honest mechanic/repair shop is hard to find but this place rocked!

I appreciated being spoken to as an intelligent person instead of "a know nothing about cars woman". I liked the updates as you worked on my car & the easy of making an appointment. I have already recommended to the rest of my family to bring their cars to your facility. Angela Ponder

I had a terrible experience dealing with this company. I will be sure to call the Illinois Commerce Commision at 1-800-524-0795 to file a complaint and may possibly take my case to small claims court. Consumers united against unethical business practices. Read this article about predatory towing practices: http://chicago.cbslocal.com/2011/04/21/state-can-now-crack-down-on-illegal-tows/