Audi service near Seattle, WA

The work that was done on last visit was done properly, albeit very expensive. I received a Quote for more work that needed to be done. I contacted other Subaru Repair Shops and got their quotes....They all come in at 50% or more less for exactly the same work. I was disappointed, as I have been going to All Wheel Drive for several years. I trusted them. I understand that AWD needs to make money, but charging 50% more is over the top for me. They have lost me as a customer.

I brought my car in for a check engine light. I let you know that I had replaced the gas cap and was curious if there was anything associated with that which could cause the problem. You charged me 250 to replace a gas cap because you needed an hour of labor to get the car set up for testing. I just googled what the first thing to check is if your check engine light is on and it says to check the gas cap. I even asked you on the phone if there was anything I should check before bringing the car in. I’ve been coming to you consistently for the past ~8 years. I would expect better customer service.

I am giving 2 stars because they fit me in last minute and have helped me in the past. But this recent experience was awful. I spent ~$1,300 fixing an issue, which they told me they fixed. I then trusted the fix and drove across the state to just break down from the same issue I went to them to fix, and in a very inconvenient location. Now I am spending money to get it towed, fixed at another shop, etc. What was the ~$1,300 for?

The entire process was smooth and problem-free. The gentleman at the counter checked us in quickly and was friendly. The service was completed in the timeline given at check in and the cost was reasonable.

Great service and friendly customer service!

AWD is currently the only team which work on my Subarus. I've had a good experience every time, they are honest, accurate, and on time.

The staff is very knowledgeable and has taken great care of my vehicles.

Shop amenities N/A. Husband took home and returned with him when service complete. Excellent information and service. Thank you!

Appreciated friendly and knowledgeable service.

especially customer service. Female employee was very knowledgeable and kind. They add all the work performance pictures on work invoice. I love it.