Brake repair service near Hoffman Estates, IL

We're a Volkswagen specialty shop here in Gurnee, IL - just northwest of Chicago. Our certified technicians do everything from basic oil changes to transmission repairs or collision repair.

Trans-O-Mex is a full service auto repair shop offering service to the entire Chicago Illinois area. Each automotive repair specialist at Trans-O-Mex is professionally trained and ready to provide their expertise at repairing and servicing all vehicle types, foreign and domestic. Trans-O-Mex promises to each of our customers that our auto repair shop will not remove any parts from a car or truck to complete a repair unless we are required to do so. Furthermore we promise to diagnose problems for your vehicle in an honest and professional manner. Our shop makes every attempt to provide prompt and courteous service to everyone visiting our shop in the hope that they will come back to us for all of their automotive repair needs.

Awful place. I brought my car there because the front driver's side wheel was making a scraping sound. The owner Bill went on a ride with me so he could hear the sound, which he did and had an idea of what it could be. I brought the car back during my scheduled time, which after waiting for about 4 hours after I dropped it off that they can't figure out what is wrong with it, saying there seems to be nothing wrong with the "rear: tires. They spent 4 hours looking at the wrong end of the car. I told them and the owner knew that it was the front driver side. After 3 more hours after the phone call I go there to see what is going on to find my car outside, not even being looked at. And no phone call giving me any more information on it. The girl at the front desk said it "must be my brakes" and I should get a certain kind to fix the issues. The brakes are BRAND NEW CERAMIC BRAKES, not cheap metallic ones. It's not the brakes. Then she said it must be the rotors because they had some wear on them. Please you have no idea what it is and the owner decided to go home a few hours after they opened. Poor Communication. Lastly, I took my car home to find grease all over the driver side interior door and a large scratch right in the doorway (freshly scratched). The grease has been a pain to get off and the scratch is down to the metal. I have photos to post as well. POOR SERVICE.