Engine repair service near Oak Brook, IL

Keith’s has been been our go-to automotive needs for the last 15yrs. Keith has been a trust worthy consultant for all car needs.

I took my 2002 chevy pickup for an oil change on9/9/14 at that time I was informed needed to replace tie rod end replacements @ a cost of 637.00 which I paid. After paying I return home and on my table I had a 75.00 off any service of 600.00 or more card from Bartels. I call the Oswego store and request the credit and Devin (Manager) did so, as credit to my account. I returned a month later for a brake inspection, and was told by Shawn McDowell I needed everything, brake pads rotors calipers etc.I told him I did not believe that to be true.I took my truck and had my brake job somewhere else which did not require the extensive work as quoted at Bartels. Still having a credit of 75.00 I took my truck for a oil change, upon completion I was asked for a payment of 20.88, I replied take it from the credit I have .I was told by Shawn McDowell You can't use it for that! By this time I realized I had no other form of payment with me, at that time I said I would run home and get it, mind you I live less than 1 mile away, then I'm told we can't let you take the truck. By this time I am fuming. I then have to call my husband who is very ill with fatal cancer and in a hospice bed because he cannot get up without assistance, and ask for our credit card number. As I am leaving Shawn smiles and says the general manager will be in on Monday. Monday comes I talk with Devin, made him aware of the situation and DEMANDED my 75.00. I also asked for the owners contact information,I was given the number to another location. I have been a customer for over 10 years. I will NEVER return there again. WORD TO THE WISE! WHO NEEDS CUSTOMER SERVICE LIKE THIS.

I went to get my oil changed and the guy doing the oil change told me about my brakes he was vary nice took me in the shop and showed me what was wrong and why.The price i got was cheaper than anyone else i got new pads rotors and calipers serviced for under 200.00 the brakes have not gave me any problems.The mechanic did a great job now i bring all my cars to them.

My brother-in-law purchased a used scanner from Skip and after updating it through the dealer, a couple of Arlington Heights and Wauconda Police Detectives showed up at his place of business to confiscate the scanner as it was reported stolen by its original owner (Skips friend from Lattoff Chevrolet). This information can be verified through the freedom of information act as it is on file with the Arlington Heights and Wauconda Police Departments. Mike called and called Skip left several messages for him to call him back never to hear from him. Finally talked him and he said he doesn’t have the money to give back to him and he won’t give him anything else of value to compensate me for my losses. I happen to know that he sends the machine work that he is supposed to do for his customers to other machining businesses to do for him but then doesn’t check it when he gets it back and has had some problems because of that. That’s if you can get it back from him after several excuses of why he has not touched it after several months of having it to work on. I know some people that he has had their jobs for more than 6 months and finally said he has to order parts and it will be another couple of months before the parts come in. Skip also has a really big mouth and likes to talk about everyone else’s business, he also likes to say what everyone else is doing wrong with their business but doesn’t know how to run his own business

Called to get the engine seals replaced, he said they do that repair but it was miss diagnosed and hade me spend over $600.00 with no result complete rip off, put a faulty part on my car which I needed replace again within a year, did not acknowledge. I would not recommend this shop for any work on the car