Brake repair service near Palatine, IL

Transmission and complete automotive and light truck services (foreign and domestic. Over 30 years of experience.

NEW MANAGEMENT - SAME PROBLEMS - 10 yr+ Firestone Lake Zurich customer (no longer, I will go next door from now on) that is completely feed up with this store’s upsell/extortion practices. I am a 57 year old gear-head/electrical engineer. I bought a “lifetime alignment” for my car and over the last few years have had to use this “lifetime” Firestone service a few times. During my ownership of this car I have had failures of both front struts (1 with a leak, 1 with a broken top bearing mount) and both CV axles (1 worn and clicking on turns, and 1 with sliced boot/throwing grease). These repairs THAT I PERFORMED required me to take the car in to have the front end “alignment” checked. On several occasions alignment was “checked” and no adjustment was required. During the last replacement of the passenger CV axle (November) I took the car in and asked that they change the oil, and check the alignment. Several hours later they call me and say that they cannot do the alignment (ever so slightly out) because they cannot loosen the tie rod ends because they are “rusted” in place. They said that unless I paid additional “Shop Fees” for them to loosen the rusted parts, or bought all new parts they could not do the alignment. I was not happy with their solution, told them so, and said I would “loosen” the tie rods for them when I got some time off during the December Holiday and bring it back. It took me 3 minutes per side with a propane torch and penetrating oil to loosen both sides. I again dropped the car off again, and asked for an alignment check. A few hours later they call and their story changes: Now one of my tie rod ends, and one of my control arm ball joints needs to be replaced in order for them to perform an alignment. I asked why they did not see these “alignment stopping problems” in November (no response), and was it possible to see what they were talking about. (The car drives like a DREAM! -no clicks/ticks/squeaks/creaks/pops…NO NOISE …NOTHING!) The mechanic (very nice guy) showed me an almost indiscernible (few 1000ths of an inch) play in each part as he vigorously shook the wheel while up on the rack with me looking, and using his Maglite. I was taken aback. This tiny amount of play is completely normal for a used car (110K) which obeys the natural laws of physics and material properties. A few 1000ths play in NO WAY indicates a part needing immediate replacement, or preventing alignment. FIRESTONE has now “entered” in their computer that an alignment CANNOT happen until these parts are replaced.

Hands DOWN the best service in town. They are honest, and always do everything to accomidate me. They support my older car nd give me real options on how to proceed when I need to choose the best repair options. I can't say enough good things about the Great service they offer every time I am in. Paul has always helped me and they work hard to get me in and out quickly with a loaner car option (I dont even see that with the dealer any more)! You won't be sorry you called them.

Had car towed there with recommendation from brother. Would not even offer a ballpark figure for repair. He had car for 3 days, total came to $238.04. Picked up car, greasy fingerprints on door handle, hood, side of car. Inside smelt like a hobo mechanic had been sleeping in it. Driver side floor mat covered in grease,radio presets wiped out. Most shops lay paper down inside to keep greasy boot prints out, they wipe down the outside of the car if they mess it up. Better places will even reset your clock and radio stations if they unhook battery. The only reason I'm giving 2 stars is because they fixed the brakes. Will not go back in future.