Brake repair service near Roselle, IL

Awful place. I brought my car there because the front driver's side wheel was making a scraping sound. The owner Bill went on a ride with me so he could hear the sound, which he did and had an idea of what it could be. I brought the car back during my scheduled time, which after waiting for about 4 hours after I dropped it off that they can't figure out what is wrong with it, saying there seems to be nothing wrong with the "rear: tires. They spent 4 hours looking at the wrong end of the car. I told them and the owner knew that it was the front driver side. After 3 more hours after the phone call I go there to see what is going on to find my car outside, not even being looked at. And no phone call giving me any more information on it. The girl at the front desk said it "must be my brakes" and I should get a certain kind to fix the issues. The brakes are BRAND NEW CERAMIC BRAKES, not cheap metallic ones. It's not the brakes. Then she said it must be the rotors because they had some wear on them. Please you have no idea what it is and the owner decided to go home a few hours after they opened. Poor Communication. Lastly, I took my car home to find grease all over the driver side interior door and a large scratch right in the doorway (freshly scratched). The grease has been a pain to get off and the scratch is down to the metal. I have photos to post as well. POOR SERVICE.

I am a 65 year old Grandmother from North Carolina who was traveling with her daughter-in-law to Joliet, Ill. for a wedding on Sept. 6, 2014. A "Low tire pressure" signal showed on her Chevy HHR on the way to the wedding and we were directed to NTB by her uncle - who owns a tire business in Middletown, Ohio. I was advised by the tech that if the tire could be repaired, it would be about $25.00. I waited only a very short time for the evaluation and repair before I was ready to return the wedding festivities. Everyone was so nice and they sent me on my way without charging me anything (Out-of-State courtesy!) Best customer service anyone could ask for...they now have a customer for life. Thank you for training your workers in what is right in customer service. Faye Byrd, Asheboro, NC

Ongoing problem for 9 years. Dealer repaired emissions error and check engine light returned in two weeks with same problem. AACCEL repaired the emissions, and now I can fuel the car in less than 15 minutes and pass the Will County emissions testing.