Acura service near Waukegan, IL

Awful place. I brought my car there because the front driver's side wheel was making a scraping sound. The owner Bill went on a ride with me so he could hear the sound, which he did and had an idea of what it could be. I brought the car back during my scheduled time, which after waiting for about 4 hours after I dropped it off that they can't figure out what is wrong with it, saying there seems to be nothing wrong with the "rear: tires. They spent 4 hours looking at the wrong end of the car. I told them and the owner knew that it was the front driver side. After 3 more hours after the phone call I go there to see what is going on to find my car outside, not even being looked at. And no phone call giving me any more information on it. The girl at the front desk said it "must be my brakes" and I should get a certain kind to fix the issues. The brakes are BRAND NEW CERAMIC BRAKES, not cheap metallic ones. It's not the brakes. Then she said it must be the rotors because they had some wear on them. Please you have no idea what it is and the owner decided to go home a few hours after they opened. Poor Communication. Lastly, I took my car home to find grease all over the driver side interior door and a large scratch right in the doorway (freshly scratched). The grease has been a pain to get off and the scratch is down to the metal. I have photos to post as well. POOR SERVICE.

Outstanding repair work, great customer service. I couldn't be happier with the repair work done, and the price was right. My car looks brand new. Thank you!! Patricia R. Kenosha, WI

Randy is a good guy, he is honest and he runs an awesome shop, and he will also tell you when something needs fixing and when something doesn't need to be fixed.

Durand Automotive in Racine, WI, is your trusted local auto repair shop specializing in comprehensive diagnostics, preventative maintenance, and high-quality auto repairs. Our expert technicians handle everything from brake repairs and emissions testing to wheel alignments and suspension repair, ensuring your vehicle stays in top condition. Visit us for reliable service that keeps you on the road safely and efficiently.