Oil change service near West Dundee, IL

I stopped at the place to check loud noise seemingly coming from my tires, but after a "dedicated" checkup i was given a quote for 960$. The Problem was both my front wheel bearings, they said. The price of each bearing without the labor was over 300, the guy told me. I took the car elsewhere and they fixed it for 250$ with labor. Apparently it was left rear bearing that was wrong, not the two front ones as they told me in Cassidy Tire and service. I replaced my rear bearing and the car is running like new. IF there was a place to upload pictures i would upload the quote i got from Cassidy Tire and Service and the place that i actually fixed my car in. How can a licensed mechanic tell me two of my front wheel bearings are bad, when actually it was a rear ? I'm so glad i didn't fix my car there and i advising everyone i know to do the same

I was stranded 50 miles from home and got my car towed here, I was a little nervous not knowing anything about the shop or the area. John was very nice and assured me that they would find out what was wrong, I wondered at what cost..The car was looked at and the cost was very reasonable, being a woman I was concerned they were going to try and overcharge me because I had no other option but to go there. Even though I live so far away I would definitely bring my car here again for service, a nice honest mechanic/repair shop is hard to find but this place rocked!

I own Douglas Automotive Repair Inc and am sorry you experienced some quality issues with our shop. I am a certified technician and have been for 35 years. We always use high quality parts in our repairs; through the years we’ve been in business we’ve found that it just doesn’t pay to use lower quality parts unless it’s a customer request to keep costs down. We did have a period where we were having employee quality issues, but have since resolved those. It’s very unfortunate that it impacted some of our customers as we worked through it. Customer feedback is important to us and I want to thank you for sharing yours. We continually strive to make sure we give high quality service and our customers are satisfied.

These guys are con artists, they fix one thing and then break another so you keep bringing your car back and they make money. Stay away from them. Also the place stinks like farts.

A-Action Auto provides complete automotive care, including alignment, computer diagnostics, complete maintenance, and auto body repair. We have been in business for over 35 years and have more than 100 years combined experience. Visit us today to see why we have been in business for so long.