Brake repair service near Andover, MA

Your Boston Independent Audi and Volkswagen Auto Repair Specialist!

Horrible, worst service I ever witnessed! Research the BBB if you have any doubts! I was with my friend through all of this and kept telling him to stop bringing his car there. My friend never had to consult a lawyer about service and harassment in his life before, absolutely terrible service and the guy has no time to answer questions once Derek has your money to pay for his flying lessons! I noticed once anyone leaves a poor review on this midgets shop the kid goes ballistic! There webpage looks like a big shop with a lot of experienced workers, it's simply him and his wife with a garage for 2 vehicles. Derek tells everyone "Don't research anything online, published books or otherwise" and try’s to discourage anyone from this. He is always frustrated and about 2 seconds away from a heart attack, he doesn't listen and his "partner in crime Mila" is expected to patch up any issues Derek creates with any customers. I had to talk my best friend out of doing anything irrational because of the tons of money he spent for garbage workmanship by this extremely irritating little oompaloompa! These jokers never give any info. such as the VIN# from the car a used engine came from, or documentation on the mileage not simply "Oh it's got less miles than yours and looks really nice!" My friend just called him for some answers and I quote "If you want more horsepower out of your M3, buy another car!, I don't want to ever see that car again!" Once a poor performance review was left, Derek texted his private phone and said to "man up, and fix this problem with Mila" then Derek left a voicemail totally harassing him! Unbelievable for any man or child, let alone a business. He also had his M3 towed there when he had only about 120 miles on the "new engine" and the A/C belt was shredded (which means he did not install the A/C unit correctly or placed a severely used belt on it.) Think they would fix there mistake and apologize? Not a chance, He was handed a bill for the work for about. $250. I also get the feeling my friend was easily taken advantage of being a disabled U.S. Army, Infantry Veteran. Nice work Derek! I'm sure Mila can "man up" for your extremely poor and totally unprofessional performance! DO NOT BRING YOUR VEHICLE TO PRECISION BMW REPAIR in Brentwood, NH.

When I arrived, nobody was manning the store front. When "Patrick" finally came out, he seemed very confused about me requesting to have my TireRack.com tires installed. I had called ahead to ensure the tires were in the store. Eventually, he figured out "something or other" mumbled something I didn't understand and asked for my keys. I watched the entire service. They have large windows in the waiting area where you can clearly see the entire service bay, and they changed the tires within easy view of my location. I watched carefully, because I assumed that the TPMS service was bull***t, and that they wouldn't actually do anything. Glad I did. I saw the "technician" deflate all 4 tires, put them on the mounting machine, remove the old rubber and put on the new. They never did ANYTHING with the TPMS sensors on the wheels. Old tire off, new tire on ... nothing in between. To their credit, when I confronted them with this information, they called the "technician" over and asked if he did the TPMS service and he honestly answered that he had not "because nobody gave him the kit". I'm assuming if this is something they routinely charge, this is a service they should be routinely performing ... just as changing 4 valve-stems used to be. I am quite sure this is "business as usual", and they are routinely ripping people off $7.00 per tire for a service they never perform, and most folks are none-the-wiser. After much hemming and haw-ing and two calls to his boss, the service writer finally figured out how to issue me the $28.69 credit to my credit card.

INTERNATIONAL TIRE CAN HELP WITH ALL OF THE FOLLOWING: EXHAUST AND EMMISSIONS STEERTING AND SUSPENSION TIRES AND ALIGNMENT OIL CHANGES TRANSMISSION SERVICE INSPECTIONS BRAKE REPAIRS TUNE-UPS AIR CONDITIONING AND HEATING COOLANT FLUSH

Went in for a basic oil change and got charged for an upgraded one. The guy behind the counter was very rude. He talked down to me really bad he should not be in customer service!!. I will not be returning there again!