Body work and paint service near Cambridge, MA

This place USED TO be awesome. I was a loyal customer for almost 3 years but ever since Tony left I wouldn't trust these guys with my kids ten speed. A couple iffy jobs I could forgive but beyond that, my brakes were 'fixed' yet they failed 5 miles after leaving the shop. Was told he drove it around for an hour and thought it was fine. Yet low and behold, I went flying through an intersection at RT 114 and was close to getting creamed by a Mack truck. When questioned about the work they did, their story changed to 3 guys drove it around for a couple days. So either they are too incompetent to know when the brakes aren't working properly or they're lying. Either way, If you want reliable service look elsewhere. Seriously, like anywhere else...at all.

My husband brought a van there to get repainted over 3 weeks ago and we were told the job would take about 4 weeks. Over the 3 weeks not much was getting done so my husband offered to help them at night, which I thought was crazy since we are paying them. He helped out two nights and then he thought that they were actually going to really start working on it so he stopped going. Yesterday he went by to see how it was going and the owner (the son) freaked out on him, insulted him personally and called the van a "rust bucket". My husband was questioning why not much had been done yet. He told him to get the van out because he didn't want the job any more after having it for 3 weeks so my husband had no choice and wanted to avoid a fight since the guy seemed unstable. He took it to two other autobody places today and they all said that Best Autobody ruined the van and it would cost almost $10000 to fix it properly so that it doesn't rust through the new paint job!!!!! Turns out Best Autobody actually did ruin the van ... repainted over 3 weeks ago and we were told the job would take about 4 weeks. Over the 3 weeks not much was getting done so my husband offered to help them at night, which I thought was crazy since we are paying them. He helped out two nights and then he thought that they were actually going to really start working on it so he stopped going. Yesterday he went by to see how it was going and the owner (the son) freaked out on him, insulted him personally and called the van a "rust bucket". My husband was questioning why not much had been done yet. He told him to get the van out because he didn't want the job any more after having it for 3 weeks so my husband had no choice and wanted to avoid a fight since the guy seemed unstable. He took it to two other autobody places today and they all said that Best Autobody ruined the van and it would cost almost $10000 to fix it properly so that it doesn't rust through the new paint job!!!!! Turns out Best Autobody

I want to preface my review by saying that the techs are very talented and I deeply appreciate the work they specifically did. I also would like to say Jake is an incredibly nice individual who does the best he can with what he is given, and unfortunately his colleague does not share the same sentiment. Rico lied about every facet of the job. From price, to estimated time, to simply what they would actually be able to do for me. He also made it very clear he did not respect my input and opinions even though I am the owner of the vehicle; I have my own opinion as to why he felt that way as well. INCREDIBLY upsetting experience considering my family is return customers of Zaks (I personally will not be returning). I again thank Jake and the techs for their diligent, and honest, work; And all they did in the face of their teammate actively working against them. Unfortunately, they can only do so much when the bridge has already been burned.