t is with pleasure that I write this review on behalf of my myself and... read more t is with pleasure that I write this review on behalf of my myself and husband. We have been using Factory Auto Service for a few years now and have no complaints. We are pleased with the service that we receive. We have an Acura and Civic and this company have done a great job with the repairs and maintenance. Some issues that we've had in the past weren't sufficiently assessed and repaired properly by other service providers. However, now that this company is our premier auto mechanic provider, those issues are now of the past. The owner is very polished and knowledgeable about automobiles. He takes the time to educate his clients which we appreciate very much. When our car is being serviced by the company, we are confident that they will be able to address the issue with precision and ensure that safety is a priority! They always successfully diagnose and complete the repairs and within a reasonable timeframe. We are always pleased with their services, which prompts us to be return customers. Interaction with them is easy as we are presented with options which makes it convenient for us as consumers. The owner makes us feel included, making our interactions very productive since he ensures that we have the final say in the decision. At the end of each service visit, the owner takes the time to orally provide a concrete report about all that took place and possibly any additional findings outside of the original scope of work that may require future attention. However, if while working on the vehicles, and they come across something that requires immediate attention and safety is a factor, the owner will personally contact us to review those findings with us. A notable strength of the company is their ability to be efficient and prompt! I am convinced that anyone who utilizes their service will be satisfied. -Melanie
Looking for a mechanic that actually understands how all mechanical an... read more Looking for a mechanic that actually understands how all mechanical and electrical processes are integrated to actually find a solution instead of a Band-Aid? Look no further. I have received impeccable customer service, amazingly fair prices, and found a group of guys that are fully committed to attention to detail. I have used Larin to make sound decisions in purchasing a car, to maintaining multiple vehicles during ownership. I will not go to another mechanic!
Under new ownership and terrific service!! I was very happy to see a g... read more Under new ownership and terrific service!! I was very happy to see a good car repair service right down the street from me. The staff was very friendly, courteous, skilled and explained everything to me. Thank you for taking care of my car. Laura