Brake repair service near Norton, MA

When I arrived, nobody was manning the store front. When "Patrick" finally came out, he seemed very confused about me requesting to have my TireRack.com tires installed. I had called ahead to ensure the tires were in the store. Eventually, he figured out "something or other" mumbled something I didn't understand and asked for my keys. I watched the entire service. They have large windows in the waiting area where you can clearly see the entire service bay, and they changed the tires within easy view of my location. I watched carefully, because I assumed that the TPMS service was bull***t, and that they wouldn't actually do anything. Glad I did. I saw the "technician" deflate all 4 tires, put them on the mounting machine, remove the old rubber and put on the new. They never did ANYTHING with the TPMS sensors on the wheels. Old tire off, new tire on ... nothing in between. To their credit, when I confronted them with this information, they called the "technician" over and asked if he did the TPMS service and he honestly answered that he had not "because nobody gave him the kit". I'm assuming if this is something they routinely charge, this is a service they should be routinely performing ... just as changing 4 valve-stems used to be. I am quite sure this is "business as usual", and they are routinely ripping people off $7.00 per tire for a service they never perform, and most folks are none-the-wiser. After much hemming and haw-ing and two calls to his boss, the service writer finally figured out how to issue me the $28.69 credit to my credit card.

INTERNATIONAL TIRE CAN HELP WITH ALL OF THE FOLLOWING: EXHAUST AND EMMISSIONS STEERTING AND SUSPENSION TIRES AND ALIGNMENT OIL CHANGES TRANSMISSION SERVICE INSPECTIONS BRAKE REPAIRS TUNE-UPS AIR CONDITIONING AND HEATING COOLANT FLUSH

Owner seems to be very uneducated, could not explain addition cost for work that was not authorize initial repair was not performed. Will not be returning to this facility.

On 11/13/2012 I dropped of my 2003 Ford Escape to Cape Auto Body & Service in Plymouth, MA to diagnose two cylinders that were skipping. Although I do 99% of my own mechanical work, I have been using this company for probably close to 15 years on the rare occasion I do need an outside service company. On 11/14 Cape Auto called and told me when the job was complete. They also told me my valve cover gaskets were leaking and needed to be replaced. I got the vehicle back on the 14th and worked on it myself on the next day to replace these gaskets. In doing so, I found the threads stripped for the #4 cylinder spark plug. I called Jim, one of the service managers, and he denied that they even touched this cylinder. Now for some background. First, I am certified for numerous brands of engines ranging from air cooled small engines to diesel engines rated at excess of 1,000 horsepower. I personally changed the spark plugs in this engine on Oct. 3, 2012 and torqued them as I always do for plugs going into an aluminum head. Usually when removing plugs set in my engines, I can easily do this with a 3/8” drive ratchet. When I needed to remove the “only two plugs” Cape Auto replaced, I needed to use my 1/2” drive ratchet because they were way over torqued!!! Jim claims that he worked with the mechanic on my engine the entire time and that the mechanic never touched any other plug except the two new ones. As I previously mentioned, I have been using this company for many years and have observed Jim (and the other service managers) these times I've visited. They do NOT hover over their mechanics doing their work. As a matter of fact, the desks they work at face the opposite wall of the service garage giving them no possibility of seeing the actual work being done unless they physically stand over their mechanic's shoulders. And, if Jim had been watching his mechanic closely, how did he let him/her over torque the “only two” spark plugs they claimed to have touched??? At this

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Your Boston Independent Audi and Volkswagen Auto Repair Specialist!

Very nice people took very great care of my classic Bmw when the head gasket blew : i was Amazed with how fast they fix the problem for me at such a great price ,one of the best shops in town

Always been very fair and honest when when working on all of my vehicles for many years. Simply the best hidden Coventry!!

Went into the shop thinking my car was going to be very expensive to fix because of terrible sound in the rear. Put me at ease when he diagnosed the issue and was quick cheap fix. Very honest guy Fran is. Highly recommended.