Collision repair service near Faulkner, MD

I took my 2019 car with 2668 miles in to Maaco and Glen Burnie on Azur Dr for some minor damage to the driver side door and rear bumper on driver side. The interior of my car was covered in dust. AlsoI now have paint spray on my windshield and on both passenger side windows. I have tape lines and paint spray on my roof as well as my trunk. I also have paint spray runoff on both passenger doors. DO NOT GO TO MACCO IN GLEN BURNIE MD. THE WORK AND CUSTOMER SERVICE BOTH ARE BELOW ANY STANDARDS OF ACCEPTABILITY. THEY SHOULD NOT BE ALLOWED TO OPERATE A BUSINESS. IF I COULD I WOULD GIVE A -10 RATING!

Just had an accident? Turn to Sullivan's Auto Body, Inc. Let us help you! Our staff of collision repair professional starts in our office. Our employees are knowledgeable and can help you every step of the way! We will make the whole process prompt and painless.

I was a skeptical customer, since my insurance company (Progressive) wanted me to do my extensive 07 Tundra Crew Limited 4X4 5.7L work there. Anytime an insurance company recommends a shop, IMO it means the work is cheap for them. So I was expecting shoddy work, and that I would not be all that happy. Wellll.... Half of my truck needed new paneling. One door was mangled and wouldn't even close and the adjacent passenger door had trouble opening and closing. But insurance company hooked me up with a nice Dodge 4X4 V8 1500 that was a lot of fun to drive while the work was being done. There were so many panels that needed to be fixed on my truck, I was expecting AT LEAST a month of work, if not 6 weeks. Surpisingly, I got a call 2.5 weeks later from my insurance company saying that the work was pretty much done. I thought it was a mistake, but 2 days later, 2 Guys called and said come get my truck. I'm thinking, OK, that's gonna need to go back, so I drove up there prepared to find all the problems that still needed work. When I got there, I saw what appeared to be a new Tundra sitting on the lot. Didn't think it was mine, but instead a new one that maybe someone working there had purchased. Upon closer inspection, learned that the truck WAS mine. I looked for problems with pinstriping, but it was perfect. I opened and closed the doors expecting alignment problems other posters spoke about, but the doors latched just like they did when I bought the truck from Toyota. Headlights that were missing from the accident were present, functioning AND aligned (beam went where it should). Even the fog lights were aligned correctly. The sonar sensors all worked, both doors locked and auto windows functional as expected. I am an engineer, so I am extremely pickly. The paint job was perfect, and the gaps between panels were factory spec and consistent along the lengths of each panel. They had even buffed out a scratch on a panel that was not a part of the repair. I did fin

Auto service and repair specializing in wheel alignments, brakes, shocks & struts. Auto body/collision repair and painting.

We have had several experiences with Spectrum on the insurance side of things, meaning I am an appraiser so I can compare Spectrum to other shops in the area. They are by far the most expensive shop in the area. I do not mean expensive in terms of quality, but in terms of writing unnecessary repair estimates on vehicles. They usually write 40-50% higher estimates than other shops in the area. What customers do not realize is the higher the repair cost on the vehicle the lower the value of the vehicle will be in when they go to sell it. Their business practices are questionable at best. If Spectrum does not get exactly what they want on their estimate they will hold the car hostage until they receive full payment, even if some of the services they provide were not done. They also have a history of keeping the car longer than needed to complete the repairs. An average repair that would take 5 days usually results in a month because of multiple supplement requests and unwillingness to work fairly with the insurance company. We have also received many complaints on the quality of the repairs done and complaints about work not being completely done. As long as Glen Massie is running this shop I would STAY AWAY! Take it from the experts, you do not want to take your car here.