Collision repair service near Fort Washington, MD

Auto service and repair specializing in wheel alignments, brakes, shocks & struts. Auto body/collision repair and painting.

This is Restore Collision Center and I would like to address the complaints listed by Shawn on 4/8/13, Amy 7/17/13 and Judy on 8/23/13. First, Shawn is a fictious posting. We only repaired one Pontiac G6 and that owner was contacted and found to be very satisfied. No insurance company has ever called, written or contacted me with any complaints. Second, Amy. Amy did complain about the color of the inner trunk lining on her mustang. We couldn't correct it within the week she left it here, but we would have taken care of it for her. She never brought it back. However, I will note, she received several awards on that vehicle from the work we performed. In additiona, we received several plaques from her and the Mustang club before and after that time. In regards to their truck, we told her husband many times we didn't think it was worth fixing. He asked us to try and we put it on the the frame machine several times, cut and welded it in a few places. We even tried to get him to purchase a better Ford truck that we had. Many times we told him it wasn't worth it, but he insisted he just wanted it fixed well enough to use as a trash truck. Many times we told him it was totally messed up and wanted him to come into the shop and work with us. The amount they paid us for all the work we did up to the point they picked it up. Judy, 8/23/13 - This falcon was originally only supposed to be for a nice paint job. We were told that it was ready to be primed and painted. When we got the vehicle it had many rust, rot and holes in the fenders, trunk, quaters and lower doors. We told them it would take a lot more time, and that it would cost additional money. Yes, a restoration takes a long time. But the car is beautiful and I have many pictures and many people who watched the progress. Still, out of almost 2000 repairs that this shop has completed, I can count on one hand the customers who we just couldn't satisfy. We are very accomodating and we war

This is one of my favorite places in Lake Ridge. Today Adam helped prove why. He repaired my hopeless WHEELBARROW TIRE in less than 20 minutes! I am back in home yard business and Lake Ridge Auto has come through once again!!! Love this place!!! Mary N. Occoquan, VA

I can't say enough positive things about Ty Nguyen's Arlington Auto Shop. I lucked into it about eight years when I was again hit while parking on DC streets. Ty offers personal, reliable service with free estimates. Work is reasonably priced, done on time and is guaranteed. I have recommended his shop to several of my friends and they were equally pleased. My car is ten years old and looks new as Ty uses excellent products and does paint matching that restores my car to its original look. Try this shop once and you will be back.

We have had several experiences with Spectrum on the insurance side of things, meaning I am an appraiser so I can compare Spectrum to other shops in the area. They are by far the most expensive shop in the area. I do not mean expensive in terms of quality, but in terms of writing unnecessary repair estimates on vehicles. They usually write 40-50% higher estimates than other shops in the area. What customers do not realize is the higher the repair cost on the vehicle the lower the value of the vehicle will be in when they go to sell it. Their business practices are questionable at best. If Spectrum does not get exactly what they want on their estimate they will hold the car hostage until they receive full payment, even if some of the services they provide were not done. They also have a history of keeping the car longer than needed to complete the repairs. An average repair that would take 5 days usually results in a month because of multiple supplement requests and unwillingness to work fairly with the insurance company. We have also received many complaints on the quality of the repairs done and complaints about work not being completely done. As long as Glen Massie is running this shop I would STAY AWAY! Take it from the experts, you do not want to take your car here.

As an alternative to dealer servicing and maintenance that is often impersonal, over-priced, and sometimes un-necessary, our goal is to provide professional, personalized, reasonable and fixed price (as opposed to an hourly charge) service and maintenance for your vehicle in a timely manner as if you were a member of our own family. By providing complete and accurate estimates for repairs and maintenance that are only performed with your approval we are able to return your vehicle to you in a timely manner and in safe and reliable operating condition. We do not believe in re-building your vehicle to new condition at every visit, nor to performing routine maintenance prematurely as either can add considerably to your maintenance and repair costs over the life of your vehicle ownership. We are a 40 year old family owned business specializing in the repair of European automobiles. In our efforts to provide a full-service facility our clean, fully equipped shop allows our ASE nationally certified technicians to provide expert servicing on your vehicle utilizing the latest in equipment and training. Over the years, as a result of the many requests from our customers to work on other makes and models of vehicles within their families, we have gained considerable expertise in the repair of Japanese and Domestic vehicles as well.