Brake repair service near Gaithersburg, MD

Purcellville Tire & Auto is a family owned and operated full service auto repair and maintenance facility, which has been providing quality auto care to the community of Purcellville, VA since 1999. We deliver honest and professional automotive repair and auto maintenance services to the people of Purcellville and surrounding areas. Our quality ASE (Automotive Service Excellence) certified technicians employ today's latest automotive technology and are equipped to handle all major and minor repairs on foreign and domestic vehicles. Purcellville Tire & Auto Service is a certified auto repair center, we are able to provide the benefits of an established national entity while maintaining the personal touch of a family owned business. We understand that your vehicle is a major investment, and that is why we care for each customer's vehicle as if it were our own.

Owner got upset with me over a tire Because he does not have enough help in his shop

This review is specific to the Tune and Lube on Windsor Mill Road. In July 2010, they replaced my lower ball joint, and other related parts, at the cost of $550. January 2011, I noticed a noise coming from the front end, and returned to Tune for a diagnosis. Fortunately, the owner failed to remember me. The diagnosis was a problem with the same ball joint that was replaced in July. Once I reminded the owner of his work only 6 months earlier, and produced a receipt, he appeared stupefied. His proposal: Maybe he could "cut a deal on the part" (the part's cost was $67). Essentially, he proposed that I pay again for the same work performed 6 months earlier. To explain his decision, he cited legalities such as his 90-day warranty. Dismissed was the basic premise of customer service, which would impel a conscientious businessperson to correct work that was obviously faulty in some manner. He actuallly expected me to pay again for the same work he was responsible for completing just 6 months earlier.