Collision repair service near Windsor Mill, MD

Do NOT use this auto body shop! Our nanny, who uses her car to drive our 2 and 4 yr old daughters around, was rear-ended by a person with Nationwide insurance and they referred her to this auto body shop (Ardmore is on their preferred auto repair shop list) for repairs to her car. When she got her car back she found empty beer bottles in her car, along with loose car parts in her trunk (nuts and bolts, etc). The door they were supposed to replace has a crack in it as well. This morning she took it to another Nationwide preferred auto repair shop and they confirmed that the entire repair job needed to be redone, that what they could see externally showed that where they were supposed to use an air gun to get the bolts back in, instead they put them in and hand tightened them. And that's just what they could see externally, along with the crack in the door they supposedly replaced. Which I guess is the quality you would expect from drunk repair men. We alerted Nationwide who is currently conducting a review of the situation (we recommended them being removed from their preferred list and not being paid for the "work" they did at the very least). We are also notifying the Better Business Bureau as well as writing reviews so as to alert possible future costumers. We have an attorney and police officer in our immediate family and are currently exploring options of having the bottles tested for prints/saliva to prove that they were not "already in the car" as the guys at the shop told her over the phone when she called about it. The manager at the shop, Anthony, has been extremely unhelpful and denied all wrong doing so clearly they have no plans to fire the idiots who worked on her car. It is unfortunate they do not understand the implications of a possible situation in which our daughters, or anyone else, would have been injured due to their negligence and the law suit that would follow.

The price of the vehicle I purchased changed (increased $300.42 by his wife ) from the agreed upon original vehicle price I made with Mr. M--- after I signed and closed the bill of sale with him. This increase affected the amount financed. When I brought this matter to the attention of Salim (his wife) , she stated that the finance company was charging me the $300.42 for not paying cash and because they were financing the balance of the sell for me. I contacted the financial institution WL and the representative stated that their company does not charge such a fee. The finance company was concerned that bogus information was being given to customer. I immediate called the salesman and his wife. I left a message for the wife. I spoke to M---- who stated that this fee was the Ameri-Benz doc fee. I told him I had already been billed a doc fee of $29.00. He told me to contact his wife, who will not return my calls. I have been calling the salesman and his wife since 3/2/2016 (made my concern known on 3/1/16) to date. I have called the dealership twice to try to resolve this matter to obtain a refund for the erroneous fees she assessed me. I have placed 7 telephone calls collectively to the owner and to his wife (who prepared the loan papers) and to date neither of them will return my telephone call.